topic Re: unable to connect to VPN in Broadband

unable to connect to VPN

Mcross — Wed, 04 Jan 2023 12:38:19 GMT

I cannot connect to my work VPN via my TALK TALK router.

I can make this connection via a vodafone mobile hotsot. I have seen this is a problem for lots of your customers who have also lost this functionality.

Is there a resolution for this??

Re: unable to connect to VPN

Karl-TalkTalk — Wed, 04 Jan 2023 13:32:09 GMT

Can you add your home number or account number to your 'Community Profile' so I can locate your details.

Thanks

Karl.

Re: unable to connect to VPN

Mcross — Wed, 04 Jan 2023 16:00:26 GMT

Hi Karl,

I have added the telephone number attached to the account in question.

Re: unable to connect to VPN

Karl-TalkTalk — Thu, 05 Jan 2023 08:15:45 GMT

Is the account in your name, that phone number is bringing up an account in a different name?

Karl.

Re: unable to connect to VPN

Mcross — Thu, 05 Jan 2023 09:16:30 GMT

Hi Karl

The account is in the name of my land lord we both live in the same flat.

Re: unable to connect to VPN

Karl-TalkTalk — Thu, 05 Jan 2023 09:17:32 GMT

OK, just wanted to make sure I was looking at the correct details.

I've updated the router firmware, can you try the VPN now and let me know what happens.

Karl.

Re: unable to connect to VPN

Mcross — Thu, 05 Jan 2023 09:19:37 GMT

thanks that has worked.

Re: unable to connect to VPN

Karl-TalkTalk — Thu, 05 Jan 2023 09:23:14 GMT

You're Welcome 🙂

Regards

Karl