topic Re: Fast 5364 router not connecting to broadband in Broadband

Fast 5364 router not connecting to broadband

agreenall — Wed, 04 Jan 2023 13:39:21 GMT

In the past week my 5364 router has stopped connecting to the internet, the orange light is permanently on. I rolled back to an older talktalk router, Huawei HG633, which worked out the box. Though the data rate does seem to be getting throttled back to circa 25Mbs as against the guaranteed(?) >31Mbs, might just be the router and its age? I have made multiple attempts with the 5364 router but to no avail. The Huawei is simply a drop in replacement for the 5364 with no change to cabling or siting, This would suggest that the 5364 is faulty?

Re: Fast 5364 router not connecting to broadband

Divsec — Wed, 04 Jan 2023 13:44:07 GMT

Hi @agreenall would tend to agree. Please add your landline phone number to your community profile so that the team can identify your account, please don't post personal information here.

Your post has been escalated and you should hear soon.

Re: Fast 5364 router not connecting to broadband

agreenall — Wed, 04 Jan 2023 14:09:24 GMT

Thanks for the quick reply.

As requested, landline number added to my profile.

Re: Fast 5364 router not connecting to broadband

Karl-TalkTalk — Wed, 04 Jan 2023 14:13:09 GMT

I'll get a router out to you and see if this helps.

Karl.

Re: Fast 5364 router not connecting to broadband

agreenall — Wed, 04 Jan 2023 15:06:57 GMT

Thank you! Looking forward to giving the new router a spin.

Re: Fast 5364 router not connecting to broadband

Karl-TalkTalk — Wed, 04 Jan 2023 15:23:00 GMT

You're Welcome 🙂

Regards

Karl