topic Re: Wifi channels in Broadband

Wifi channels

Katie2438 — Sat, 07 Jan 2023 17:10:29 GMT

I need my auto channel selection turning off but there is no toggle option on Sagemcom router.

If this can't be done I'll have to change provider

Re: Wifi channels

Katie2438 — Sat, 07 Jan 2023 17:15:37 GMT

Should have mention its 5ghz channel i need to be able to change.. When i change it a couple of hours later the router automatically changes back to channel 36

Re: Wifi channels

ferguson — Sat, 07 Jan 2023 17:21:26 GMT

These routers have a network level system known as WiFi optimisation which cannot be turned off by the user. But the support team here can do it for you. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: Wifi channels

Gliwmaeden2 — Sat, 07 Jan 2023 19:44:32 GMT

Duplicate thread

First thread also has a reply:

https://community.talktalk.co.uk/t5/Broadband/Changing-wireless-channel/td-p/2942478

Re: Wifi channels

Katie2438 — Sat, 07 Jan 2023 19:48:18 GMT

The first post said it failed to post thats why i created another.

Re: Wifi channels

Gliwmaeden2 — Sat, 07 Jan 2023 19:57:49 GMT

Don't worry about it, @Katie2438.

It did post an hour earlier but there was a delay in escalation.

Sometimes the software on this site sticks a bit! Anyway, staff will usually pick up the first thread, and any duplicates may get moved out of the way.

There won't be a staff response before Monday now as they are not on here at weekends.

Re: Wifi channels

Gliwmaeden2 — Sat, 07 Jan 2023 20:00:05 GMT

It's best just to wait now before posting further on that thread, @Katie2438, till you get a reply from TT staff. That will help keep it moving forward in the queue for attention.

Re: Wifi channels

ferguson — Sat, 07 Jan 2023 21:19:58 GMT

I missed the earlier thread, sorry. Oddly, I replied to this before there was a response on the earlier one, never mind.

Re: Wifi channels

Anonymous — Mon, 09 Jan 2023 07:47:06 GMT

Morning,

I'm sorry for the delay. I can see that we've posted on your other topic.

Thanks