topic Re: 18th dec slow speed/disconnections in Broadband

18th dec slow speed/disconnections

Pablo3 — Mon, 09 Jan 2023 14:31:36 GMT

I've noticed a lot of people mentioning the date 18th of dec as fault start.Same here - internet went compeletely down for nearly a week .Spent hours on chat testing etc.Pretty sure fault is not in the house.Got engineer appointment on 5th jan, i cancelled it via mobile text as i was at work.He attempted the visit anyways leaving card.Doesn't answer phone or texts back.Internet back now on 9/01 with minor router disconnections and very poor performance and speed 8mb/s while i'm on guaranteed 55mb/s.Was this some major issue in talktalk?and how long do i have to wait since it's been bumpy month already I'm really tempted to change provider

REP-12321576

Re: 18th dec slow speed/disconnections

Karl-TalkTalk — Mon, 09 Jan 2023 15:20:31 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

Re: 18th dec slow speed/disconnections

Pablo3 — Mon, 09 Jan 2023 15:27:40 GMT

updated my profile with phone numkber...cheers Karl

Re: 18th dec slow speed/disconnections

Debbie-TalkTalk — Tue, 10 Jan 2023 07:01:11 GMT

Hi Pablo3

Thanks for updating your Community Profile.

The line test is detecting a potential fault towards the property.

I'm just sending you a Private Message to confirm some details so we can arrange an Openreach engineer visit for you.

Thanks

Debbie

Re: 18th dec slow speed/disconnections

Pablo3 — Tue, 10 Jan 2023 08:51:53 GMT

Actually i had engineer scheduled who was no show twice!He meant to confirm visit yesterday or today...no sign of him.Doesnt pick up phone or texts back REMOVED So why would i bother with another engineer and extra fees and another time waste?I think it's cheaper to change provider ...

Re: 18th dec slow speed/disconnections

Debbie-TalkTalk — Tue, 10 Jan 2023 08:54:25 GMT

Hi Pablo3

It appears that Openreach closed the last fault on 05/01 - closed and cleared.

Apologies that this engineer did not attend at the property, the engineer may have just completed work on the line outside.

I will need to book another visit as the line test results show a fault towards the property.