topic Re: Internet disconnected 10 times today - help. in Broadband

Internet disconnected 10 times today - help.

AbjectBlitz — Sat, 14 Jan 2023 20:46:58 GMT

Hello Support,

Today the internet has dropped out around 10 times which is certainly out of the ordinary.

I've checked all cabling which is good, the router logs are showing the following:

Line check not showing anything, RG14 area - Newbury.

TR-069 connectivity to (acs.talktalk.co.uk) has been closed

Serial NumberHardware VersionSoftware VersionGUI VersionSystem Up TimeMAC Address

N7200154N000388

FAST5364 3.00

SG4K100136

5.6.1

13d 11h10m49s

48:D2:4F:09:86:05

Please let me know if you need any further info?.

Thanks,

Martin

Re: Internet disconnected 10 times today - help.

Skynet_TX — Sun, 15 Jan 2023 17:56:45 GMT

Hi @AbjectBlitz,

What does the LED on the router do when you lose connection (just wanted to double check that it was actually dropping its connection, as the 'uptime' in your details above is showing 13 days, but not sure if that model of router resets the uptime when the connection drops, or just when the router is power cycled).

If the white LED does go out, then flash white then amber/white, then if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your master phone socket has a test socket inside it, then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Internet disconnected 10 times today - help.

Anonymous — Mon, 16 Jan 2023 06:28:38 GMT

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however I can see quite a few re-connections on the line. Is there any noise on the voice service? Does your main socket also have a test socket please?

Thanks

Re: Internet disconnected 10 times today - help.

Anonymous — Thu, 19 Jan 2023 08:11:13 GMT

Hello,

How are you getting on? Do you still need assistance with this?

Thanks