topic Does TalkTalk block Wansview cameras? in Broadband

Does TalkTalk block Wansview cameras?

jlscott77 — Mon, 16 Jan 2023 18:15:43 GMT

We have an old Wansview camera that stopped working when we switched to TalkTalk. Thinking the unit itself was broken we’ve bought a newer model but this also won’t connect. They get IP addresses and I can browse to them on port 80 (albeit forbidden page). The cameras won’t connect to the Wansview cloud servers.

Re: Does TalkTalk block Wansview cameras?

Divsec — Mon, 16 Jan 2023 19:03:03 GMT

Hi @jlscott77 do you have mesh WiFi? Could be the cameras only work on 2.4 ghz. Worth disabling the 5ghz for an afternoon and seeing how the cameras get on.

Re: Does TalkTalk block Wansview cameras?

jlscott77 — Mon, 16 Jan 2023 19:40:24 GMT

Tried but unfortunately no good. I can see they’re on 2.4Ghz. And they also respond to pings and default http / port 80 traffic. So local network is fine. That leads me to suspect some sort of filtering to wherever Wansview cloud is hosted.

Re: Does TalkTalk block Wansview cameras?

Divsec — Mon, 16 Jan 2023 19:55:29 GMT

@jlscott77 I wonder if a different dns might be worth a try?

Re: Does TalkTalk block Wansview cameras?

jlscott77 — Mon, 16 Jan 2023 20:44:27 GMT

My wife’s managed to get them working by turning on and putting them on the guest network.

Re: Does TalkTalk block Wansview cameras?

Divsec — Mon, 16 Jan 2023 20:48:39 GMT

Well done your wife! @jlscott77 wish mine could follow her example😊

Has she only enabled 2.4 ghz on the guest network?

Re: Does TalkTalk block Wansview cameras?

Debbie-TalkTalk — Tue, 17 Jan 2023 06:58:43 GMT

Hi jlscott77

Sorry for the delay.

Is this working ok now, do you need any further assistance?

Thanks

Re: Does TalkTalk block Wansview cameras?

jlscott77 — Tue, 17 Jan 2023 07:01:41 GMT

It doesn’t have settings in Eero to configure that detail but assuming guest defaults to 2.4ghz.

Re: Does TalkTalk block Wansview cameras?

jlscott77 — Tue, 17 Jan 2023 07:02:07 GMT

All working now, thanks for checking.

Re: Does TalkTalk block Wansview cameras?

Debbie-TalkTalk — Tue, 17 Jan 2023 07:07:51 GMT

Hi jlscott77

I'm so glad to hear this 🙂 If you do experience any further issues then please let us know.

Debbie