topic Re: Dead Router in Broadband

Dead Router

leosaphira — Sun, 15 Jan 2023 21:46:48 GMT

Replacement Router last all but around 9 months (booooooo)

Can any tech folks help us get a replacement from talktalk as I not around during office hours to sit for hours on end relaying messages with my family member to a call center agent (been a deaf user)

Our router decided to give up the ghost this evening. Kicking all wifi and ethernet connections off. Router refuses to allow any connections to be made so we can not get a connection to it via ethernet or wifi (pc says unable to obtain IP address off the router)

Resetting the router via the pin hole (30secs) brings no joy

Help 🙂

Mick

Re: Dead Router

Skynet_TX — Sun, 15 Jan 2023 21:57:53 GMT

Hi @leosaphira,

The support team here will be back tomorrow, if they think a replacement router is necessary (and it sounds like it probably is !) then they will be able to arrange that for you.

They will hopefully be able to reply tomorrow to help.

Re: Dead Router

Debbie-TalkTalk — Mon, 16 Jan 2023 06:57:20 GMT

Hi Mick

I'm really sorry to hear this.

I have ordered you a replacement router, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Dead Router

leosaphira — Mon, 16 Jan 2023 22:06:19 GMT

Thanks. will update when it arrives.

Hope its the red one as we had no end of issues with standard one as doesnt have enough power to transmit through the house properly.

Re: Dead Router

Debbie-TalkTalk — Tue, 17 Jan 2023 06:28:28 GMT

Hi Mick

Thank you. It's a Sagemcom WIFI hub.

Debbie 🙂

Re: Dead Router

Anonymous — Thu, 19 Jan 2023 08:01:04 GMT

Morning,

Just checking in to see if the router has arrived?

Thanks

Re: Dead Router

leosaphira — Thu, 19 Jan 2023 10:17:53 GMT

all swapped and up and surfing again

old one sent back

thanks Debbie

Re: Dead Router

Debbie-TalkTalk — Thu, 19 Jan 2023 10:29:58 GMT

Hi Mick

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie