topic Re: Router Recycle in Broadband

Router Recycle

EKG62 — Wed, 25 Jan 2023 13:50:29 GMT

Hi, When I upgraded my service I received a new router and the old one was switched off at TalkTalk I think. I didn't receive a returns bag to send the old one back. Please could you arrange for a returns bag to be sent to me so I can keep things as green as possible (mostly very hard with electronics it seems). Thanks

Re: Router Recycle

Chris-TalkTalk — Wed, 25 Jan 2023 14:02:20 GMT

Hi EKG62,

I've ordered a returns bag as requested, it should be with you within a couple of days

Chris

Re: Router Recycle

EKG62 — Wed, 25 Jan 2023 14:04:44 GMT

Many thanks Chris

Re: Router Recycle

Chris-TalkTalk — Wed, 25 Jan 2023 14:07:35 GMT

No problem 🙂

Re: Router Recycle

Bucundimi — Mon, 14 Apr 2025 14:54:14 GMT

Please letme knlw how i can recycle the old router.

Also if I don't use the landline Am I going to get a discount?

Re: Router Recycle

sabelo-TT — Mon, 14 Apr 2025 15:56:16 GMT

Hi there @Bucundimi

We usually send out return bags to customers who need to return equipment from TalkTalk. If you need a return bag, please start a new thread, and we’ll be happy to help you further.

Also, just a heads up: most of our plans come with broadband and a landline, except for our Full Fibre Data-Only plans. If you’re looking for a plan without a landline since you don’t use one, I recommend reaching out to our Loyalty department at 0345 172 0088. They’re available Monday to Friday from 9 am to 7 pm, Saturday from 9 am to 6 pm, and are closed on Sundays. Our dedicated team will be glad to assist you. 🙂