topic Re: Slow download speed in Broadband

Slow download speed

GardenMike — Mon, 19 Dec 2022 18:19:37 GMT

Hi - can you help please.

Almost every day I get download speeds of less than 1Mbps via wifi and wired connection until I restart the router, then I immediately get around 20 Mbps.

The Service Centre reports router speeds of 30Mbps on the daily checks.

Can someone advise what to do.

Thanks

Mike

Re: Slow download speed

Skynet_TX — Mon, 19 Dec 2022 18:48:44 GMT

Hi @GardenMike,

What make / model of router do you have ?

The support team here on the community will be able to help when they return tomorrow, if they did suspect a fault with the router they would be able to arrange a replacement for you, however there may be some other checks they can do first to see if there might be some other cause.

Re: Slow download speed

Debbie-TalkTalk — Tue, 20 Dec 2022 06:44:52 GMT

Hi Mike

I'm sorry to hear this.

I think we should send a replacement router for testing so we can rule this out. Are you happy for me to arrange this?

Thanks

Debbie

Re: Slow download speed

GardenMike — Wed, 21 Dec 2022 09:23:41 GMT

Thanks @Debbie-TalkTalk , that would be great if that is the best thing to do.

Many thanks for your quick reply

Mike

Re: Slow download speed

Debbie-TalkTalk — Wed, 21 Dec 2022 09:37:19 GMT

Hi Mike

No problem 🙂

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Slow download speed

GardenMike — Wed, 21 Dec 2022 17:24:02 GMT

Thank you @Debbie-TalkTalk , I will report back on this thread.

Mike

Re: Slow download speed

Chris-TalkTalk — Thu, 22 Dec 2022 09:15:05 GMT

OK thanks Mike

Chris

Re: Slow download speed

Debbie-TalkTalk — Fri, 30 Dec 2022 10:46:36 GMT

Hi Mike

How are you getting on, have you received the replacement router?

Thanks

Debbie

Re: Slow download speed

GardenMike — Sat, 31 Dec 2022 10:23:43 GMT

Hi @Debbie-TalkTalk - the delivery of the new router was super quick, thank you. I have been away for a bit of Christmas and know that I need to reset the wifi name when I plug it so I haven't done that yet.

Thanks for checking in

Mike

Re: Slow download speed

Chris-TalkTalk — Tue, 03 Jan 2023 09:41:47 GMT

OK thanks Mike 🙂

Re: Slow download speed

GardenMike — Tue, 03 Jan 2023 17:58:26 GMT

Hi @Debbie-TalkTalk and @Chris-TalkTalk - I have swapped out the router and had the same problems again where speed was fine in the morning and then dropped to 0.7Mb in the late afternoon based on 'speed test' .

I've reset it now and will let you know if it happens again.

Mike

Re: Slow download speed

Chris-TalkTalk — Wed, 04 Jan 2023 08:46:58 GMT

OK thanks

Chris

Re: Slow download speed

GardenMike — Fri, 06 Jan 2023 17:19:26 GMT

Hi @Chris-TalkTalk and @Debbie-TalkTalk

The connection has just dropped to <1Mb again now. What could be the next troubleshooting steps ?

Re: Slow download speed

Anonymous — Mon, 09 Jan 2023 07:28:18 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has dropped. Does your main socket have a test socket please?

Thanks

Re: Slow download speed

GardenMike — Mon, 09 Jan 2023 09:20:55 GMT

Hi @Anonymous , I have a Openreach Master Socket 5C which I *think* has a test socket.

When the line speed drops to <1Mb I check it also by checking the device that is wired by ethernet to the router to make sure that it isn't wifi that is causing the slow speed. Then just power cycling the router brings the speed back to around 20Mb straight away.

Are there any other troubleshooting steps that you'd like me to do when the speed drops ?

Mike

Re: Slow download speed

Anonymous — Mon, 09 Jan 2023 09:23:45 GMT

Hello,

Thanks for confirming. Would it be possible to connect the microfilter, router and phone at the test socket so we can see how the connection stats compares please? Does the speed always drop at the same time?

Thanks

Re: Slow download speed

GardenMike — Tue, 10 Jan 2023 13:25:52 GMT

Hi @Anonymous - I have opened the master socket and it doesn't have a test port. But I have added the microfilter to it while the cover is removed - will this have the same effect ?

Re: Slow download speed

Anonymous — Tue, 10 Jan 2023 13:28:55 GMT

Hi,

Which socket do you have please?

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Re: Slow download speed

GardenMike — Tue, 10 Jan 2023 13:40:38 GMT

It looks like NTE 5C MK 4 is the right one

Re: Slow download speed

GardenMike — Tue, 10 Jan 2023 13:43:23 GMT