topic Re: Hard down - no connectivity in Broadband

Hard down - no connectivity

ErinFas — Sat, 28 Jan 2023 09:10:41 GMT

It has been three days and yet to have any meaningful update from TT.

Apparently Openreach in central London needs up to three days to turn up at the local exchange.

It would be nice to have any meaningful updates, TT. Because right now I am paying you for a service that does not work and you are keeping your customers in the dark.

Case: REP-12432549

Re: Hard down - no connectivity

fr8ys — Sat, 28 Jan 2023 16:42:30 GMT

Staff on the forum work Mon to Fri so it may be a while for them to look at and give you an update.

TT may not have an update themselves if the time to visit is within normal service level agreements of whatever business days has been agreed, but you could try Chat and see.

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Re: Hard down - no connectivity

Anonymous — Mon, 30 Jan 2023 07:34:55 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Hard down - no connectivity

Anonymous — Fri, 03 Feb 2023 07:11:44 GMT

Morning,

How are you getting on, do you still need help with this?

Thanks