topic Re: Broadband down for 3 days and no one to speak to in Broadband

Broadband down for 3 days and no one to speak to

manibae — Mon, 30 Jan 2023 10:55:57 GMT

My broadband has been down for over 3 days, so called the loyalty team, after waiting in line for 10 mins, I got to speak to someone. Then I was put through to the technical team. Another hold for a few mins and got an aswering message saying they cannot answer my call. Not good at all.

Re: Broadband down for 3 days and no one to speak to

Karl-TalkTalk — Mon, 30 Jan 2023 11:13:33 GMT

As your on an ADSL service, can you connect a phone handset to the master socket or 'Test Socket' and confirm if there is a dial tone, and you are able to make and receive calls.

Thanks

Karl.

Re: Broadband down for 3 days and no one to speak to

manibae — Tue, 31 Jan 2023 12:27:01 GMT

Hi,

Thanks for your response.

However, I do not have a landline phone to test.

The landline is there purely for the broadband, so cannot test it, and the broadband is still down.

Re: Broadband down for 3 days and no one to speak to

manibae — Tue, 31 Jan 2023 12:29:57 GMT

Hi Karl,

Thanks for your response.

However I do not own a landline phone to test with.

The broadband is still down.

Regards,

Mani

Re: Broadband down for 3 days and no one to speak to

Karl-TalkTalk — Tue, 31 Jan 2023 12:32:30 GMT

are you able to borrow a handset for 2 minute to test the line. If we send a broadband engineer and the line is at fault then they may tell you that you need a line engineer, and visa versa, somthis would risk a charge.

Karl.

Re: Broadband down for 3 days and no one to speak to

manibae — Thu, 02 Feb 2023 11:16:31 GMT

Hi Karl,

Just tested the landline and it seems we can receive calls, but cannot make calls from the landline.

There's a dial tone, and when I make a call from my mobile, it works fine, but cannot make calls from the landline to my mobile.

Thanks.

Re: Broadband down for 3 days and no one to speak to

Karl-TalkTalk — Thu, 02 Feb 2023 12:31:52 GMT

This would suggest a line issue if you are unable to call out.

The next option is to arrange an engineer for you, would you like to proceed with this now ?

Karl.

Re: Broadband down for 3 days and no one to speak to

manibae — Thu, 02 Feb 2023 12:54:59 GMT

Yes please.

Re: Broadband down for 3 days and no one to speak to

Karl-TalkTalk — Thu, 02 Feb 2023 13:14:28 GMT

Hi @manibae

I've sent you a PM.

Karl.