topic Re: Green Flashing lights in Broadband

Green Flashing lights

Paris_St — Tue, 22 Nov 2022 21:57:05 GMT

Hi, I have green flashing lights for Internet and Wireless on the router. Internet seems unstable. Any suggestions?

Re: Green Flashing lights

Debbie-TalkTalk — Wed, 23 Nov 2022 06:34:46 GMT

Hi Paris_St

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Green Flashing lights

Debbie-TalkTalk — Fri, 25 Nov 2022 07:35:30 GMT

Hi Paris_St

Do you still need help with this?

Thanks

Re: Green Flashing lights

Paris_St — Wed, 18 Jan 2023 21:30:53 GMT

Yes please. I still need help with this. I will add this info.

Re: Green Flashing lights

Anonymous — Thu, 19 Jan 2023 06:18:27 GMT

Morning,

I'm sorry to hear that your connection is unstable. I've run a test on the line now which hasn't detected a fault and the connection looks stable for 6 days. Is the wireless connection unstable on all wireless devices? How far are the wireless devices from the router?

Thanks

Re: Green Flashing lights

Paris_St — Thu, 19 Jan 2023 12:58:37 GMT

Thanks. I received message saying it can not identify the router. The problem is on our mobile phones ( even when we are on the same room with the router) and sometimes on our computer. Could there be a problem with a router? Before we moved houses, the router did not appear to have these flashing lights and the connection seemed to be fine.

Re: Green Flashing lights

Anonymous — Thu, 19 Jan 2023 13:00:32 GMT

Hello,

Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Green Flashing lights

Paris_St — Thu, 19 Jan 2023 13:13:09 GMT

Hi, yes please that would be useful

Re: Green Flashing lights

Chris-TalkTalk — Thu, 19 Jan 2023 13:21:04 GMT

Hi Paris_St,

I've ordered the router and returns bag, it should be with you within a couple of days

Chris

Re: Green Flashing lights

Anonymous — Tue, 24 Jan 2023 08:11:22 GMT

Morning,

Just checking back in to see if the router has arrived and if the connection is now working ok?

Thanks

Re: Green Flashing lights

Paris_St — Mon, 30 Jan 2023 13:15:48 GMT

Hi, many thanks. Yes it has arrived and it is a bit better and we get a better signal I think so we could keep this one but the connection is still unstable ( for example it gets disrupted when we have online meetings and we get messages saying that the connection is unstable) could an engineer have a look at it?

Re: Green Flashing lights

Karl-TalkTalk — Mon, 30 Jan 2023 13:19:02 GMT

Is this only affecting a wifi connection ?

Karl

Re: Green Flashing lights

Paris_St — Mon, 30 Jan 2023 13:36:45 GMT

Hi, no it also affects wired/cable connection

Re: Green Flashing lights

Karl-TalkTalk — Mon, 30 Jan 2023 13:49:34 GMT

All tests are clear, so if dropouts are occurring with the new router then the next option is to progress towards an engineer. Would you like to arrange this now ?

Karl.

Re: Green Flashing lights

Paris_St — Mon, 30 Jan 2023 13:51:07 GMT

Yes please. Let’s arrange this.

Re: Green Flashing lights

Karl-TalkTalk — Mon, 30 Jan 2023 14:05:40 GMT

OK, just need to send you a PM to get some security info to allow me to progress.

Karl.

Re: Green Flashing lights

Paris_St — Mon, 30 Jan 2023 21:32:10 GMT

Many thanks. I have completed this.

Re: Green Flashing lights

Debbie-TalkTalk — Tue, 31 Jan 2023 07:35:31 GMT

Hi Paris_St

I have sent you another Private Message.

Thanks

Debbie

Re: Green Flashing lights

Debbie-TalkTalk — Fri, 03 Feb 2023 10:54:29 GMT

Hi Paris_St

I've arranged the Openreach engineer visit for 08/02 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Re: Green Flashing lights

GaryHobson — Sun, 01 Sep 2024 17:51:56 GMT

I am having the same problem, did you get it sorted out?