topic Re: router returned in Broadband

router returned

davidhindley — Mon, 30 Jan 2023 18:23:18 GMT

I returned the router in the prepaid bag on the 13th of december last year, now I get an email to say it has not arrived I have proof of posting, chat is no help at all and the phone number for talktalk is impossible to get through to.

Re: router returned

Skynet_TX — Mon, 30 Jan 2023 19:10:31 GMT

Hi @davidhindley,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: router returned

davidhindley — Mon, 30 Jan 2023 19:30:46 GMT

Thankyou.

Re: router returned

Arne-TalkTalk — Tue, 31 Jan 2023 08:47:11 GMT

Hi @davidhindley

I will add a note to your account and ensure that you are added to the exemption list to stop any further correspondence.

Regards