topic Re: VPN connection issues in Broadband

VPN connection issues

joe_smif — Mon, 30 Jan 2023 20:20:52 GMT

hi, i am getting a message trying to connect through a VPN that a GRE error has occurred, ive read a few similar post here relating to a firmware version change can resolve the issue. could someone help me please?

current software version - SG4K100136

hardware version - FAST5364 3.00

Re: VPN connection issues

Skynet_TX — Mon, 30 Jan 2023 20:32:10 GMT

Hi @joe_smif,

Yep, firmware SG4K100136 is known to cause issues with some types of VPN connection, when the support team return tomorrow they should be able to change your router to use a different version of firmware that is more reliable with VPN connectivity.

Re: VPN connection issues

joe_smif — Mon, 30 Jan 2023 20:35:07 GMT

thanks for the info, i had a feeling with the other similar posts on here that may be the issue

fingers crossed!

Re: VPN connection issues

Debbie-TalkTalk — Tue, 31 Jan 2023 07:03:59 GMT

Hi joe_smif

Apologies for the delay.

I have updated your router firmware to version 158. Please can you retest and let us know how you get on.

Thanks

Debbie

Re: VPN connection issues

Debbie-TalkTalk — Thu, 02 Feb 2023 09:01:33 GMT

Hi joe_smif

Is the connection working ok now?