topic Re: No broadband since Jan 17, a dozens calls, message chats later - final result cancellation in Broadband

No broadband since Jan 17, a dozens calls, message chats later - final result cancellation

noah2023 — Mon, 30 Jan 2023 20:55:17 GMT

The process of getting the service running has been a catalog of errors.

You need to do better talk talk. Handing people from support team to support team is not a way to manage customers or resolve the faults.

Re: No broadband since Jan 17, a dozens calls, message chats later - final result cancellation

Anonymous — Tue, 31 Jan 2023 06:53:17 GMT

Hello,

I'm really sorry to hear this. Would you like us to look into this for you here on the Community? Would you be able to provide a bit more information please. Has the engineer installed your connection but this is not working?

Thanks

Re: No broadband since Jan 17, a dozens calls, message chats later - final result cancellation

noah2023 — Tue, 31 Jan 2023 09:48:20 GMT

Hi Michelle,

I am having real issues trying to cancel the service. Was told I could not do through chat last night. Was put on automated queue for a call back - no call back.

Called this morning, got through to retention, have been on hold for 10 mins !

Can you help me cancel ?

thanks

Re: No broadband since Jan 17, a dozens calls, message chats later - final result cancellation

noah2023 — Tue, 31 Jan 2023 10:01:28 GMT

Is there any way to cancel my account via community ?

Re: No broadband since Jan 17, a dozens calls, message chats later - final result cancellation

noah2023 — Tue, 31 Jan 2023 10:34:12 GMT

It's ok I finally managed to leave - phew that was so difficult and timeconsuming !

Re: No broadband since Jan 17, a dozens calls, message chats later - final result cancellation

Arne-TalkTalk — Tue, 31 Jan 2023 11:47:04 GMT

Thanks for the update, Sorry you have decided to leave. cancellation is due for 1st March.