topic Re: Remote access help needed in Broadband

Remote access help needed

Kimsteven — Thu, 02 Feb 2023 14:38:29 GMT

Can anyone help regarding allowing my IT dept remote access to my laptop.

Teamviewer doesnt give me a code that I need to provide the IT with due to security.

Or do I need to contact Talk Talk directly to deal with this.

Thanks

Kim

Re: Remote access help needed

fr8ys — Thu, 02 Feb 2023 16:17:28 GMT

Hi,
If you go to my account, you used to be able to turn Scam Protection off there, but I haven't looked for some while.
To do so the instructions were:
1 Log in to MyAccount
2 Select My Services
3 Select View HomeSafe settings
4 Select OFF and confirm when you see the pop-up window

You may also need to disable any pop up blocker you may have installed

Good luck.

Re: Remote access help needed

ferguson — Thu, 02 Feb 2023 17:03:05 GMT

Great advice from @fr8ys there.

Let us know if it works. If not, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then they can look into this further.