topic Re: Internet coming and going in Broadband

Internet coming and going

awt411 — Sun, 05 Feb 2023 16:32:05 GMT

My internet connection has been coming and going all day today.Is there some maintenance work going on in this area?

Re: Internet coming and going

Skynet_TX — Sun, 05 Feb 2023 19:31:23 GMT

What are the light(s) doing on the router when you have these issues.

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Internet coming and going

Anonymous — Mon, 06 Feb 2023 07:21:56 GMT

Morning,

I'm sorry to hear this. I've run a test on the line which has detected a potential fault. Just to confirm, is there any noise on the voice service? Does your main socket also have a test socket please?

Thanks