topic Re: Router Firmware Update, now cannot connect to PPTP VPN in Broadband

Router Firmware Update, now cannot connect to PPTP VPN

am2023 — Mon, 06 Feb 2023 13:39:59 GMT

Good afternoon

My PPTP VPN tunnel to work no longer works after the firmware on the router were updated by the support team in talktalk, The firmware version is SG4K100136 , the router is SAGEMCOM CS50001 FAST 5364

IT department at work have confirmed the VPN is ok and can connect my VPN policy from different laptops, at different geographic locations, on different ISP’s.

I have had many calls with support team at talktalk regarding this issue and have had no solution.

Can you help please?

Re: Router Firmware Update, now cannot connect to PPTP VPN

Karl-TalkTalk — Mon, 06 Feb 2023 13:53:43 GMT

I can push firmware 158 to help with this, is it ok to push this now ?

Karl

Re: Router Firmware Update, now cannot connect to PPTP VPN

am2023 — Mon, 06 Feb 2023 16:15:10 GMT

Hi Karl

Yes please, that would be great,

thank you

Re: Router Firmware Update, now cannot connect to PPTP VPN

am2023 — Mon, 06 Feb 2023 17:10:37 GMT

Hi Karl

Yes please, that would be great,

Thank you

Re: Router Firmware Update, now cannot connect to PPTP VPN

Debbie-TalkTalk — Tue, 07 Feb 2023 06:35:44 GMT

Hi am2023

Sorry for the delay.

I have updated your router firmware, please can you retest?

Thanks

Debbie

Re: Router Firmware Update, now cannot connect to PPTP VPN

am2023 — Tue, 07 Feb 2023 08:52:21 GMT

Morning Debbie

I can connect to VPN now.

Thank you very much for your help!

Re: Router Firmware Update, now cannot connect to PPTP VPN

Debbie-TalkTalk — Tue, 07 Feb 2023 09:01:02 GMT

Morning am2023

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Router Firmware Update, now cannot connect to PPTP VPN

Debbie-TalkTalk — Tue, 07 Feb 2023 09:01:12 GMT

Morning am2023

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie