topic Re: No Broadband connection in Broadband

No Broadband connection

raymundo — Sun, 05 Feb 2023 16:52:17 GMT

Been with TalkTalk for almost three years no problems always got help to sort them out

Suddenly Sagemcom router started playing up and now no connection at all just flashing red light

Done all the basics and tested router on test socket fitted by bt

I was a computer engineer so know my stuff

Router has been reset all other checks have been done still no luck

I know TalkTalk are doing maintenance but have left me with no connection at all for three days now what is wrong Help

Re: No Broadband connection

Skynet_TX — Sun, 05 Feb 2023 19:35:05 GMT

Hi @raymundo,

The support team here will be back tomorrow and will be able to help. If they can't see any issues when they run their line tests, and if they think the router itself may be at fault, they would be able to arrange a replacement router for you.

Re: No Broadband connection

Anonymous — Mon, 06 Feb 2023 07:41:41 GMT

Hello,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: No Broadband connection

raymundo — Mon, 06 Feb 2023 09:14:56 GMT

I have updated my talktalk phone number as requested

Regards

Raymondo

Re: No Broadband connection

Chris-TalkTalk — Mon, 06 Feb 2023 09:30:48 GMT

Hi Raymundo,

I'm sorry to hear that you're experiencing problems with your service. Could you just confirm that your router is currently switched on and connected to the telephone socket

Chris

Re: No Broadband connection

raymundo — Mon, 06 Feb 2023 10:08:08 GMT

I can confirm that router is switched on and connected to telephone line

Regards

Re: No Broadband connection

Chris-TalkTalk — Mon, 06 Feb 2023 10:12:26 GMT

OK thanks. Are you experiencing any problems with your telephone service, is there a dial tone?

Chris

Re: No Broadband connection

raymundo — Mon, 06 Feb 2023 10:15:15 GMT

Yes can confirm dial tone

Re: No Broadband connection

Chris-TalkTalk — Mon, 06 Feb 2023 10:27:04 GMT

OK thanks. Do you have another router that you can test with?

Chris

Re: No Broadband connection

raymundo — Mon, 06 Feb 2023 10:28:46 GMT

No sorry no other router

Re: No Broadband connection

Chris-TalkTalk — Mon, 06 Feb 2023 10:30:24 GMT

OK, would you like me to send one to test with? I think it's worth trying another router before arranging an engineer visit

Chris

Re: No Broadband connection

raymundo — Mon, 06 Feb 2023 10:32:04 GMT

Yes no problem

Re: No Broadband connection

Chris-TalkTalk — Mon, 06 Feb 2023 10:42:51 GMT

I've ordered the router and a returns bag, they should be with you within a couple of days

Chris

Re: No Broadband connection

raymundo — Mon, 06 Feb 2023 14:52:41 GMT

Ok thankyou will let you know when completed test with router your sending

regards

Re: No Broadband connection

Chris-TalkTalk — Mon, 06 Feb 2023 15:04:43 GMT

OK thanks 🙂

Re: No Broadband connection

raymundo — Wed, 08 Feb 2023 17:01:04 GMT

Hi Chris and others

Received router plugged it in hey presto now got broadband back I am so pleased I could cry 😂

Thankyou and all for your help a huge relief

Kind regards

Raymundo

Re: No Broadband connection

Anonymous — Thu, 09 Feb 2023 06:30:38 GMT

Morning,

I'm really glad to hear this and thanks for keeping us updated 🙂 I'm just sending you a short survey via a PM.

Thanks