topic Re: No internet connection - router login show communication error with the gateway in Broadband

No internet connection - router login show communication error with the gateway

kenny0213 — Mon, 06 Feb 2023 16:43:51 GMT

No internet connection since yesterday. Try to login router showing communication error with the gateway. Restart the router several times not working. Factory reset not working. Please help!

Re: No internet connection - router login show communication error with the gateway

Skynet_TX — Mon, 06 Feb 2023 21:25:47 GMT

Hi @kenny0213,

If you are still getting the communication error trying to get to the router login screen after you have done a factory reset (ensure you hold the reset switch in for over 10 seconds to do the factory reset), then this may indicate the router has developed a fault. The support team here should be able to pick this up tomorrow to help further. If they did think the router has failed they would be able to arrange a replacement for you.

Re: No internet connection - router login show communication error with the gateway

kenny0213 — Mon, 06 Feb 2023 21:55:08 GMT

Hi @Skynet_TX,

Thank you for your reply. Same error after factory reset and still no internet connection.

Re: No internet connection - router login show communication error with the gateway

Anonymous — Tue, 07 Feb 2023 06:56:11 GMT

Morning,

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: No internet connection - router login show communication error with the gateway

kenny0213 — Tue, 07 Feb 2023 07:02:26 GMT

Hi @Anonymous,

Yes please, thank you.

Re: No internet connection - router login show communication error with the gateway

Debbie-TalkTalk — Tue, 07 Feb 2023 07:09:49 GMT

Hi kenny0213

Thanks for your reply.

The router is on its way, please allow 48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: No internet connection - router login show communication error with the gateway

kenny0213 — Tue, 07 Feb 2023 07:29:11 GMT

Hi @Debbie-TalkTalk,

Will let you know the result after I got the router, thanks.

Re: No internet connection - router login show communication error with the gateway

Debbie-TalkTalk — Tue, 07 Feb 2023 07:30:53 GMT

Hi kenny0213

Thank you 🙂

Debbie

Re: No internet connection - router login show communication error with the gateway

kenny0213 — Wed, 08 Feb 2023 15:48:21 GMT

After using the new router, I can connect to the internet now, thank you.

Re: No internet connection - router login show communication error with the gateway

Anonymous — Thu, 09 Feb 2023 06:41:05 GMT

Morning,

Thanks for confirming, I'm glad to hear this 🙂 I'm just sending you a short survey via a PM.

Thanks

Re: No internet connection - router login show communication error with the gateway

kenny0213 — Fri, 10 Feb 2023 16:59:19 GMT

I got a sms saying a engineer will visit. But after replaced the router, the problem is fixed.

Re: No internet connection - router login show communication error with the gateway

Anonymous — Mon, 13 Feb 2023 06:38:27 GMT

Morning,

I'm sorry for the delay. Can I just confirm, how is your connection since your last post?

Thanks