topic Re: VPN NOT WORKING WITH FAST 5364 ROUTER in Broadband

VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Mon, 05 Sep 2022 10:35:27 GMT

Hi.

My router seems to block VPNs connecting to SQL databases owned by AWS, and I need to do that to be able to access the databases for my work. I've found some forum posts that had the exact same issue and seem to have the exact same router as me and changing it fixed their problem.

https://community.talktalk.co.uk/t5/Broadband/VPN-not-working-with-Fast-5364-router/td-p/2564869

It seems like getting a new router fixed it for these guys people. Can anyone help? Thanks!

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Mon, 05 Sep 2022 10:37:39 GMT

@Anonymous

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Karl-TalkTalk — Mon, 05 Sep 2022 10:45:48 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Mon, 05 Sep 2022 10:50:46 GMT

Thanks. Have added account number under private notes @Karl-TalkTalk

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Karl-TalkTalk — Mon, 05 Sep 2022 10:54:11 GMT

l'll need to make a change to the router, will knock you off line for about 5 minutes.

Am I ok to do this now ?

Karl.

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Mon, 05 Sep 2022 11:16:57 GMT

Yes @Karl-TalkTalk no worries

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Karl-TalkTalk — Mon, 05 Sep 2022 11:18:51 GMT

Ok, pushing it now.

Karl.

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Karl-TalkTalk — Mon, 05 Sep 2022 11:29:19 GMT

Should be done. Give the VPN a test.

Karl.

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Mon, 05 Sep 2022 12:09:58 GMT

All working, cheers @Karl-TalkTalk

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Karl-TalkTalk — Mon, 05 Sep 2022 12:13:31 GMT

You're Welcome 🙂

Regards

Karl

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Tue, 07 Feb 2023 10:41:37 GMT

@Karl-TalkTalk hi Karl. I've just had a new talktalk router arrive and I've got the same problem as in this thread. Could you please look into it? Thanks

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Debbie-TalkTalk — Wed, 08 Feb 2023 07:09:15 GMT

Hi elliotmv

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Wed, 08 Feb 2023 07:20:16 GMT

Hi @Debbie-TalkTalk I don't have a landline sorry. I think all the info required is on my account now as Karl managed to sort it out with the old router back in September. Thanks

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Debbie-TalkTalk — Wed, 08 Feb 2023 07:22:28 GMT

Hi elliotmv

Do you have the serial number from the new router? I can then try and locate the details.

Please send the serial number to me by Private Message.

Thanks again.

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Karl-TalkTalk — Wed, 08 Feb 2023 10:56:49 GMT

I cant find a device with this serial number in our database.

Can you try a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.

This should allow it to re-register in our device database.

Thanks

Karl.

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

elliotmv — Wed, 08 Feb 2023 11:13:42 GMT

Hi @Karl-TalkTalk . Restarted it about 10 mins ago

Re: VPN NOT WORKING WITH FAST 5364 ROUTER

Karl-TalkTalk — Wed, 08 Feb 2023 11:29:15 GMT

Did you restart or facrtory reset - this will cause it to make a call to our ACS server to register.

Karl.