topic Re: Router degradation requiring regularreset. in Broadband

Router degradation requiring regularreset.

tomsky — Mon, 06 Feb 2023 09:55:41 GMT

Every couple of weeks I need to reset my router when I see a degradation in speeds.

Resetting the router duly fixes the speed issue, but I've never experienced this before and I think the router may be faulty or have some bad firmware in it - it was issued 1.5 years ago.

Is there a known issue here and does TalkTalk offer a router equipment upgrade to fix this?

Re: Router degradation requiring regularreset.

KeithFrench — Mon, 06 Feb 2023 10:34:13 GMT

Whilst these symptoms do not always mean that the router is at fault, due to its age, I have asked one of TalkTalk's support to pick your thread up and probably replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router degradation requiring regularreset.

Debbie-TalkTalk — Mon, 06 Feb 2023 10:36:18 GMT

Hi tomsky

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router for testing.

Thanks

Debbie

Re: Router degradation requiring regularreset.

tomsky — Mon, 06 Feb 2023 12:09:29 GMT

Hi Debbie,

I have updated my profile with name and landline number.

Thanks

Re: Router degradation requiring regularreset.

tomsky — Mon, 06 Feb 2023 12:09:59 GMT

Thanks - yes, they have responded.

Re: Router degradation requiring regularreset.

Debbie-TalkTalk — Mon, 06 Feb 2023 12:13:43 GMT

Hi tomsky

Thank you 🙂

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Router degradation requiring regularreset.

tomsky — Mon, 06 Feb 2023 12:18:52 GMT

Great, thanks! I appreciate the swift response.

Re: Router degradation requiring regularreset.

Debbie-TalkTalk — Mon, 06 Feb 2023 12:26:11 GMT

Hi tomsky

No problem 🙂

Debbie

Re: Router degradation requiring regularreset.

Debbie-TalkTalk — Wed, 08 Feb 2023 12:34:34 GMT

Hi tomsky

Have you received the replacement router?

Thanks

Re: Router degradation requiring regularreset.

tomsky — Wed, 08 Feb 2023 20:38:47 GMT

Hi Debbie,

It has indeed arrived and works well. Thank you!

Re: Router degradation requiring regularreset.

Anonymous — Thu, 09 Feb 2023 06:37:18 GMT

Morning,

I'm really glad to hear this. I'm just sending you a short survey via a PM.

Thanks