topic Re: Router faulty in Broadband

Router faulty

Jack8474 — Wed, 08 Feb 2023 00:19:11 GMT

My router is not working and appears to be faulty.

Ethernet and wifi not working. Multiple devices cannot connect to router. They get stuck with "assigning IP"

I have tried multiple devices and cables and none of them work.

I need the internet for work and want TalkTalk to send me a new router but I cannot get through to them on the telephone??????

Many thanks for your help

martswain — Wed, 08 Feb 2023 06:44:30 GMT

Phone lines will be open today from 0900

Debbie-TalkTalk — Wed, 08 Feb 2023 07:15:16 GMT

Hi Jack

I'm sorry for the delay.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Jack8474 — Wed, 08 Feb 2023 15:43:30 GMT

Hi Debbie

I have added my landline to my profile and my name.

Let me know if you need any additional information.

many thanks

Jack

Jack8474 — Wed, 08 Feb 2023 21:52:01 GMT

Hi Debbie

I have added my landline to my profile and my name.

Let me know if you need any additional information.

many thanks

Jack

Debbie-TalkTalk — Thu, 09 Feb 2023 06:44:58 GMT

Hi Jack

Thank you 🙂

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie