topic Re: Unable to log into my router in Broadband

Unable to log into my router

macgd016 — Wed, 08 Feb 2023 17:38:27 GMT

I have recently tried to log into my router but it won't accept my user name & password.

As far as I can remember I haven't changed these so they are the original ones which are stored in my password vault. Ive tried switching the router off/on which didn't work so wonder if there has been an OTA update that may have affected the router?

My only other option is to factory reset the router but I don't want to do that as I have some port routing devices set up that I can't remember the details for 🙄

Any thoughts?

Re: Unable to log into my router

Skynet_TX — Wed, 08 Feb 2023 20:00:19 GMT

Hi @macgd016,

I'm not sure what model of router you have, but if it is one of the models that just has a single LED on the front, then the factory default router password is on a label on the back of the router, you need to pull out the plastic card with the Wi-Fi details on the back of the router to see the label underneath. So if you think your router is using the factory default password, have you checked that the details in your password vault match the details on that label ?

Re: Unable to log into my router

macgd016 — Wed, 08 Feb 2023 20:42:38 GMT

It would have helped if I had mentioned the router model wouldn't it 🙄, thanks for being so polite 😂

You are right it is a DG8041W and the user name is user and password as on the card are in my password vault.

Re: Unable to log into my router

ferguson — Wed, 08 Feb 2023 20:56:50 GMT

Have you tried typing them in manually just to check there is no issue with the saved settings?

Re: Unable to log into my router

macgd016 — Wed, 08 Feb 2023 22:02:52 GMT

Yes I've entered it all manually and from different devices

Re: Unable to log into my router

ferguson — Wed, 08 Feb 2023 22:36:37 GMT

Well I can't think of anything other than a pinhole reset I'm afraid. You could try backing up and saving your configuration settings on the router first so that you can re-instate them afterwards.

Re: Unable to log into my router

macgd016 — Wed, 08 Feb 2023 22:51:01 GMT

Except I can't log into it 😂

Re: Unable to log into my router

ferguson — Wed, 08 Feb 2023 22:55:34 GMT

Ah, fair point. Well I think you are just going to have to bite the bullet.

Re: Unable to log into my router

Debbie-TalkTalk — Thu, 09 Feb 2023 06:32:24 GMT

Hi macgd016

Apologies for this.

The only thing I can suggest is factory resetting the router using the pin hole reset, sorry.

Thanks

Debbie

Re: Unable to log into my router

macgd016 — Thu, 09 Feb 2023 09:53:55 GMT

Hi Debbie

I rather thought that would be the only answer but hoped for something less radical. However, as its still working ok I will just leave it until I need to access it for some reason and you never know I 'may' have backed up the configuration!

Re: Unable to log into my router

Debbie-TalkTalk — Thu, 09 Feb 2023 09:57:51 GMT

Hi macgd016

If you do keep experiencing issues with the router then please let us know and we can send a replacement for testing.

Thanks again.

Debbie