topic Re: Router Firmware in Broadband

Router Firmware

robcuk1 — Wed, 25 Jan 2023 14:39:52 GMT

Hi.

I've been having problems every few weeks with my Broadband connection with the only fix being power cycle the router. No-one from your support organization can tell me why .

Can you please update the firmware on my router please. DG8041W - currently v1.06t

Thanks

Robin

Re: Router Firmware

Chris-TalkTalk — Wed, 25 Jan 2023 14:45:52 GMT

Hi Robin,

Sorry to hear that you've been experiencing problems with your service. 1.06t is the latest firmware version. Could you explain what problems you are experiencing

Chris

Re: Router Firmware

robcuk1 — Wed, 25 Jan 2023 14:55:25 GMT

Hi Chris,

Every few weeks the Internet connection suddenly without warning stops working. I work from home using a wired connection. Neither wired or wireless internet connectivity works when this incident occurs.

It has nothing to do with my VPN because once the connectivity is lost, I troubleshoot the problem with wired connections (without any VPN) directly on the router and still no connectivity. Only way I have ever managed to clear the fault is by power recycling the router each time. I thought there was a later firmware available and was hoping that might help matters. All support chat calls have failed to identify anything wrong.

Happens probably once every 4 weeks and of course at the most awkward of times? It's quite annoying to not see any log evidence of the issue happening on the router & therefore be able to point you guys to a solution. There must be logging evidence of the interruption to the service but so far no support chat has helped matters whatsoever.

Robin

Re: Router Firmware

Chris-TalkTalk — Wed, 25 Jan 2023 14:56:48 GMT

Thanks for the info Robin, does the light change on the router when the connection stops working?

Chris

Re: Router Firmware

robcuk1 — Wed, 25 Jan 2023 15:12:35 GMT

I'm not sure to be honest. It's not a very clear & bright light compared with some router devices.

Re: Router Firmware

Chris-TalkTalk — Wed, 25 Jan 2023 15:17:26 GMT

OK thanks. When was the last time that you experienced the problem?

Chris

Re: Router Firmware

robcuk1 — Wed, 25 Jan 2023 15:22:26 GMT

A couple of weeks back now it was last experienced. I need to know a method of looking at the router to see what's occuring. I cannot seem to find any log information on the DSL connection. The router compared to others I have used appears very lacking in detailed historical connection information.

Re: Router Firmware

Chris-TalkTalk — Wed, 25 Jan 2023 15:27:38 GMT

Line test is passing. I can see back to the 12th, there are no disconnections showing in that time. Do you think it could have been further back than that when it last disconnected?

Chris

Re: Router Firmware

robcuk1 — Thu, 26 Jan 2023 15:22:49 GMT

Just had another outage - this time, no connectivity for about 2mins - happened between 15:10 and 15:20

Re: Router Firmware

robcuk1 — Thu, 26 Jan 2023 15:24:22 GMT

Just had another outage - this time lasted about 2mins and did not need to reboot the router.

Between 15:15 and 15:20

Re: Router Firmware

Chris-TalkTalk — Thu, 26 Jan 2023 15:36:12 GMT

Hi robcuk1,

Thanks for the information. The disconnection isn't showing at our end but this may just be that the system hasn't updated yet. Did the light change on your router when the connection dropped?

Chris

Re: Router Firmware

robcuk1 — Thu, 26 Jan 2023 16:08:26 GMT

I didn't get a chance to check that before it came back online. My TP-Link mesh network reported a loss in Internet connection (you get a red flashing light on those boxes) and my PC had it's webcast drop. By the time I got upstairs with my laptop to plug into the box, check light etc, the connection had re-established itself.

Re: Router Firmware

robcuk1 — Thu, 26 Jan 2023 17:18:57 GMT

This seems to occur when I have problems. Can it help to explain what's happening. Occurred before the issue back in the 12th too?

2023-01-26 15:23:22 [Critical][Config-Log] Terminal:ACS(78.150.63.238),Result:Fail,Type:Authorization,:

Re: Router Firmware

robcuk1 — Thu, 26 Jan 2023 17:29:40 GMT

and.... if we reference my previous issue a few years back, the failed authentication was occuring then but v1.06t firmware stopped the panic occurring

https://community.talktalk.co.uk/t5/Broadband/Having-to-reboot-Router-daily-at-the-moment/td-p/2590675

Could it be that instead of an automatic panic reboot now by the router OS, the router is now struggling / hanging when something (unknown as yet)occurs., e.g v1.06t hasn't totally fixed the root cause perhaps???

Is the router hitting some kind of limit (files/storage/memory) but the code (v1.06t) stops it from automatically rebooting, it's just now I am having to reboot the device myself to resolve the connectivity.

Something is not right here..... and I need some assistance to diagnose the problem. More detailed monitoring, escalate to the software code developers if necessary?

Is this configuration correct? TBC for the userid?????? I assume all of this has been checked???

Re: Router Firmware

ferguson — Thu, 26 Jan 2023 17:35:15 GMT

The router firmware is the latest available and is known to be stable. Have you looked to your mesh setup for any issues there?

Re: Router Firmware

Debbie-TalkTalk — Fri, 27 Jan 2023 07:21:02 GMT

Hi robcuk1

Would you like me to send a Sagemcom WIFI hub?

Re: Router Firmware

robcuk1 — Tue, 31 Jan 2023 13:18:40 GMT

Yes please. I'm happy to try that and see if it improves matters

Re: Router Firmware

robcuk1 — Tue, 31 Jan 2023 13:20:12 GMT

Yes please. I'll try anything to see if it improves the service. Thanks

Re: Router Firmware

Debbie-TalkTalk — Tue, 31 Jan 2023 13:24:53 GMT

Hi robcuk1

Thanks for your reply.

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Router Firmware

Debbie-TalkTalk — Thu, 02 Feb 2023 10:56:01 GMT

Hi robcuk1

Have you received the replacement router?