topic New issues with internet connection in Broadband

New issues with internet connection

availer12 — Sat, 11 Feb 2023 12:43:00 GMT

Hi, we have a TalkTalk broadband network set up at home. Since yesterday we've been having latency issues, random disconnects and for some wierd reason images on phones and computers not loading eventhough the speedtest network results are fine. Ive tried resetting the router, this is for both wired and wireless. Unsure what could be causing this and wanted to enquire if this is a local network issue or if there is something I can do to fix this. This is particularly bad with gaming as I will get random disconnects for 5-10 seconds and sometimes longer.

Thank you

Re: New issues with internet connection

Skynet_TX — Sat, 11 Feb 2023 19:06:27 GMT

Hi @availer12,

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

The Support Team on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the Support Team here should respond to this topic early next week to help if you are still having issues.

Re: New issues with internet connection

Anonymous — Mon, 13 Feb 2023 07:02:04 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks