topic VPN NOT WORKING in Broadband

VPN NOT WORKING

RobArtley — Sat, 11 Feb 2023 19:53:21 GMT

I have just replaced my Talk Talk router with one sent out by Talk Talk because my internet kept dropping out to our laptops, tablets and mobile phones; Talk Talk seemed to think this was the cause. My VPN has now stopped working and I cannot log onto my works server.

This happened last year and TalkTalk were unable to fix this for over 3 weeks. I logged the fault on here, and within 24 hours the problem was rectified.

Please help me and fix it again as I have contacted TalkTalk via telephone and I'm wasting my time.

I need to log on to my works server tomorrow afternoon.

Regards

Rob

Re: VPN NOT WORKING

martswain — Sat, 11 Feb 2023 20:06:03 GMT

@RobArtley there is no staff support here at weekends and on Monday they'll be working through the backlog, so look out for a reply then.

If you need access tomorrow you'll have to try the old router and hope for the best.

Re: VPN NOT WORKING

Chris-TalkTalk — Mon, 13 Feb 2023 08:02:47 GMT

Hi Rob,

Would you like me to update your router firmware now, it can take up to 10 minutes to complete?

Chris