topic Re: It can't connect to internet in Broadband

It can't connect to internet

himpoon — Sat, 11 Feb 2023 21:22:18 GMT

My internet has been lost over 1 day, the modem #2 green light has kept blinking (updating?) and the router has kept a solid amber light. I ran a connection test 2 hours ago, it detected a fault & needed me to book an engineer appointment. The engineer appointment will probably cost me £65. Could you check the status before I book the appointment?

Re: It can't connect to internet

ferguson — Sat, 11 Feb 2023 21:38:12 GMT

Which service do you have? Engineer appointments are not chargeable if there is a fault on the external network.

Re: It can't connect to internet

himpoon — Sat, 11 Feb 2023 22:13:24 GMT

Hi Ferguson,

I have broadband only. 150fiber.

Re: It can't connect to internet

ferguson — Sat, 11 Feb 2023 22:33:58 GMT

OK, is that a City Fibre connection by any chance with a black ONT box on the wall? If so, the flashing green light means it is it trying to connect to the network. Try switching it off for a full 30 minutes, along with the router. Then switch the ONT back on and see if the green light becomes steady. If so, switch on the router again and hopefully you will be good to go. Let us know how you get on either way.

Re: It can't connect to internet

Anonymous — Mon, 13 Feb 2023 07:04:02 GMT

Morning,

I'm sorry for the delay. How are you getting on?

Thanks