topic Re: VPN won’t connect in Broadband

VPN won’t connect

Afphoenix — Tue, 14 Feb 2023 11:36:50 GMT

Hi I have received a new router from talk talk and the VPN for my work laptop won’t connect it I use my old router it is fine. Can someone please help. I have looked at other threads and it seems to it might need a firmware update.

Re: VPN won’t connect

Chris-TalkTalk — Tue, 14 Feb 2023 12:14:56 GMT

Hi Afphoenix,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: VPN won’t connect

Afphoenix — Tue, 14 Feb 2023 12:43:31 GMT

I have now updated this information.

Re: VPN won’t connect

Chris-TalkTalk — Tue, 14 Feb 2023 12:57:55 GMT

OK thanks. Do you currently have the new router connected?

Chris

Re: VPN won’t connect

Afphoenix — Tue, 14 Feb 2023 13:04:40 GMT

I have now connected the new router as I have had to use my old router due to that being the only one that connects to the VPN.

Re: VPN won’t connect

Chris-TalkTalk — Tue, 14 Feb 2023 13:10:00 GMT

OK thanks. I can update the firmware now if you like? It will take up to 10 minutes for the update to complete

Re: VPN won’t connect

Afphoenix — Tue, 14 Feb 2023 13:10:48 GMT

Yes please if you can do the update and let me know when it is done. Thank you.

Re: VPN won’t connect

Chris-TalkTalk — Tue, 14 Feb 2023 13:11:53 GMT

OK, I'll start the update now, please don't switch off your router

Chris

Re: VPN won’t connect

Afphoenix — Tue, 14 Feb 2023 13:12:22 GMT

Ok thank you

Re: VPN won’t connect

Chris-TalkTalk — Tue, 14 Feb 2023 13:13:41 GMT

No problem, the update is running now 🙂

Re: VPN won’t connect

Afphoenix — Tue, 14 Feb 2023 13:22:06 GMT

Thank you so much for sorting this it is now working. I have spoken to several people from customer services over the phone who were not help at all.

Thank you

Re: VPN won’t connect

Chris-TalkTalk — Tue, 14 Feb 2023 13:25:32 GMT

No problem Afphoenix, happy to help 🙂

Chris

Re: VPN won’t connect

Afphoenix — Thu, 05 Oct 2023 14:48:20 GMT

I have been given a new router and now have the same issue with the VPN not connecting. Please help

Re: VPN won’t connect

Gliwmaeden2 — Thu, 05 Oct 2023 19:52:17 GMT

Closing this topic as new topic started here:

https://community.talktalk.co.uk/t5/Broadband/New-router-and-VPN-won-t-connect/td-p/2993731#M858182

Re: VPN won’t connect

Debbie-TalkTalk — Fri, 06 Oct 2023 06:10:55 GMT

Duplicate thread. I have posted on your other topic on the Community.