topic Re: Internet, in Broadband

Internet,

Pinkbabe22 — Wed, 15 Feb 2023 09:39:55 GMT

I'm so so fed up I've been with no Internet TV or anything I'm bed bound wheelchair bound?I've spoke. To that many people so has care I give up I moved from upstairs to downstairs?TV Internet is all i have they don't seam to care at all quick to take my money?

Re: Internet,

Karl-TalkTalk — Wed, 15 Feb 2023 09:44:39 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

Re: Internet,

Gliwmaeden2 — Wed, 15 Feb 2023 09:50:26 GMT

@Pinkbabe22, staff will need to identify your account to help you.

Please go via your avatar (top right); settings; Personal Information.

Be sure to add your Talktalk landline number. Save Changes.

Your post is in a queue for attention.

If you are having difficulties accessing services in your situation, take a look at this page, as it could help you get any fault repairs sorted more promptly:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Re: Internet,

Gliwmaeden2 — Thu, 16 Feb 2023 08:01:14 GMT

@Pinkbabe22,

Please remove your address details from public display.

Do NOT put that sort of information in your signature. It should all be in Personal Information and Private Notes. Then SAVE CHANGES again.

Re: Internet,

Karl-TalkTalk — Thu, 16 Feb 2023 08:16:35 GMT

Hi @Pinkbabe22

Please add the home phone number or account number to your 'Community Profile' so I can locate your details.

Karl.