topic Re: Need VPN to log into game in Broadband

Need VPN to log into game

Teagan1 — Sun, 12 Feb 2023 20:50:12 GMT

For the past week it takes over 10 tries to log into Secondlife, when i do manage to get online i have packet loss of over 20%. The only way i can log in first try is by turning on my VPN, also with VPN on i have no packet loss

Re: Need VPN to log into game

Divsec — Mon, 13 Feb 2023 06:48:37 GMT

Hi @Teagan1 sounds like dns settings, have you changed anything recently?

Re: Need VPN to log into game

Anonymous — Mon, 13 Feb 2023 06:57:55 GMT

Morning,

Have you tried powering down the router for a full 30 minutes and then re-tested again as this will reset the current session?

Thanks

Re: Need VPN to log into game

Teagan1 — Tue, 14 Feb 2023 08:34:58 GMT

Yes i've tried that, it didnt help

Re: Need VPN to log into game

Chris-TalkTalk — Tue, 14 Feb 2023 08:55:09 GMT

Hi Teagan1,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Need VPN to log into game

Teagan1 — Tue, 14 Feb 2023 09:06:17 GMT

Its been updated 👍

Re: Need VPN to log into game

Chris-TalkTalk — Tue, 14 Feb 2023 09:26:37 GMT

Thanks for that. Do you have the same issue on more than one device?

Chris

Re: Need VPN to log into game

Teagan1 — Tue, 14 Feb 2023 13:37:39 GMT

Yes i have the same problem on my laptop

Re: Need VPN to log into game

Chris-TalkTalk — Tue, 14 Feb 2023 14:00:37 GMT

OK thanks, could you run a set of pings and a set of trace-routes to the second life server and PM me the results

Run a Ping or Traceroute - TalkTalk Help & Support

Thanks

Chris

Re: Need VPN to log into game

Anonymous — Wed, 15 Feb 2023 06:37:59 GMT

Morning,

Thanks for the PM. From the results I can't see any packet loss and the results look ok. Can I just confirm, are you connected wireless when this happens?

Thanks

Re: Need VPN to log into game

Teagan1 — Wed, 15 Feb 2023 09:36:03 GMT

Im Connected via ethernet, the packet loss is within the SL game [image taken from SL viewer stats], this is with VPN off. SL support have tried to help, running test etc, they feel its a IP address issue. Its not just the packet loss thats a issue, its the fact i have over a dozen failed log in atempts to the viewer before i can even get online, unless i use VPN, then im fine.

Looking at the forum post it seems im not the only person with TalkTalk have problems with SL and PL

Re: Need VPN to log into game

Anonymous — Wed, 15 Feb 2023 12:42:01 GMT

Hello,

Just to advise that I've passed this to one of our Network Engineers to look into and I will post back as soon as I know more or receive an update back.

Thanks

Re: Need VPN to log into game

Anonymous — Thu, 16 Feb 2023 08:47:02 GMT

Morning,

I'm still looking into this and will let you know as soon as I know more.

Thanks

Re: Need VPN to log into game

Teagan1 — Thu, 23 Feb 2023 07:14:02 GMT

Any update from the engineers ?

My TalkTalk contract ends next week and it will increase in price, im reluctant to pay extra for a service that isnt working correctly.

Re: Need VPN to log into game

Anonymous — Thu, 23 Feb 2023 07:16:14 GMT

Morning,

Apologies, the team are still looking into this but I will chase for an update.

Thanks

Re: Need VPN to log into game

Anonymous — Mon, 27 Feb 2023 09:44:57 GMT

Morning,

Have you noticed any change over the weekend?

Thanks

Re: Need VPN to log into game

Teagan1 — Mon, 27 Feb 2023 21:07:33 GMT

Everything was finally great over the weekend, i could log in first time, everytime, packet loss was no more then 0.2%.

BUT as of about midday Monday, im back to not being able to log in without VPN on, and packet loss over 27%.

Re: Need VPN to log into game

Anonymous — Tue, 28 Feb 2023 06:47:44 GMT

Morning,

I'm sorry to hear this. Could you let us know if this is still happening this evening and I will ask the team again.

Thanks

Re: Need VPN to log into game

Teagan1 — Tue, 28 Feb 2023 20:29:35 GMT

Its still bad, no improvement.

Re: Need VPN to log into game

Anonymous — Wed, 01 Mar 2023 07:01:21 GMT

Hello,

Thanks for testing and I'm sorry to hear that. I've asked the team to confirm if they made any changes and will let you know as soon as they come back to me.

Thanks