topic Re: How to find my old account number in Broadband

How to find my old account number

Brammo55 — Tue, 14 Feb 2023 13:17:42 GMT

I used to be with talktalk broadband some years ago and no longer have any paper bills with my account number details on.
I need my old account number to resolve an issue with my email.
I’ve not changed address or land line number since can my account number be found any other way even though I no longer have the broadband only email. I used to also have talk talk mobile if that may also help to find my account details.
Can someone please help or advise.
Thanks

Re: How to find my old account number

Arne-TalkTalk — Tue, 14 Feb 2023 13:49:06 GMT

How long ago where you with us, ive searched via all the details you have given (phone number,email etc) and there are no accounts showing, we cant search via mobile, sorry.

Re: How to find my old account number

Brammo55 — Tue, 14 Feb 2023 13:57:31 GMT

Hi Arne, which phone number and email have you searched as I did not think I had provided that yet?
it was probably about 8+ years ago when I originally opened the account

Re: How to find my old account number

Arne-TalkTalk — Thu, 16 Feb 2023 11:05:15 GMT

HI Brammo55

I used the information in your community profile, I can see that you have sent more information to Ady, I still cannot locate any accounts with the information you have given.

Sorry.

Re: How to find my old account number

Brammo55 — Thu, 16 Feb 2023 11:12:37 GMT

I’ve not heard anymore more from Ady.

What would be the possible reasons for not finding my account details if I used to be with you? I really need to get back into my email account and need my old account number to help. I’m so lost

Re: How to find my old account number

Arne-TalkTalk — Thu, 16 Feb 2023 12:01:31 GMT

The only reason would be that it was removed due to being a very old account, how long was it that you where with us, was it over 10 years ago?

Re: How to find my old account number

Brammo55 — Thu, 16 Feb 2023 12:15:58 GMT

It could possibly be over 10 years yes but my email is still live.

Re: How to find my old account number

Arne-TalkTalk — Thu, 16 Feb 2023 14:42:43 GMT

Your old account will have been removed from our system at some point, which means your email address will be classed as orphaned as there is no linked account, when was the last time you could access the email ?

Re: How to find my old account number

Brammo55 — Thu, 16 Feb 2023 15:09:01 GMT

I was still able to use my email last Sunday 12th feb

thanks

Re: How to find my old account number

Arne-TalkTalk — Thu, 16 Feb 2023 15:15:29 GMT

I will speak to Ady on the team to see what can be done.

Re: How to find my old account number

Gondola — Thu, 16 Feb 2023 15:23:10 GMT

Hi @Arne-TalkTalk

Ady has already responded to Brammo55 on this topic in the email forum. We're waiting on Brammo55 to tell us on that topic if he can or cannot sign in to the mailbox via webmail.