topic Re: Transferred from OVO. Need Help in Broadband

Transferred from OVO. Need Help

Segalla92 — Thu, 16 Feb 2023 20:59:41 GMT

After googling how to get in touch with OVO about my broadband after being transferred from SSE to OVO, i discovered that TALKTALK has since taken over from OVO.

Could anyone advise me on how to log in and view my account (if i even have one) or how to create an account as someone who is apparently already an existing customer.

Very confused by all the changing of hands and i have no idea whats going on with my broadband.

Thanks.

Re: Transferred from OVO. Need Help

Gondola — Thu, 16 Feb 2023 21:20:10 GMT

My understanding is that TalkTalk have taken on the SSE / OVO Energy team looking after your broadband and phone service. As the OVO Energy website advises "Please get in touch with SSE Phone & Broadband (part of the OVO family), just like normal – nothing’s changing for our customers right now. If you need us, we’re always happy to help. You can reach us on WhatsApp, or call our friendly team on 0345 071 9886."

Re: Transferred from OVO. Need Help

Segalla92 — Thu, 16 Feb 2023 23:27:57 GMT

I have attempted to reach out to SSE multiple times via email and on whatsapp as suggested....and received no response.

I feel i will eventually have to cancel my direct debit and switch to a new provider as my broadband speed has dropped dramatically since the change to talktalk yet I'm still paying the same price.

If it's still SSE's duty to manage my service their customer service seems to have taken a turn for the worse since the recent changes.

Re: Transferred from OVO. Need Help

Gondola — Fri, 17 Feb 2023 00:04:12 GMT

Your experience isn't what the SSE / OVO website promises but don't cancel your Direct Debit in a knee-jerk reaction as your credit record may be affected and as a result other ISP's might not take you on. Let's see what information TalkTalk Support have for new TalkTalk customers arriving from SSE / OVO.

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Re: Transferred from OVO. Need Help

Arne-TalkTalk — Fri, 17 Feb 2023 11:32:52 GMT

HI Segalla92

Sorry that you are having problems.

Just to clarify although we have taken over OVO customers they will still manage their own customers via the telephone on 0345 071 9886 but whatsapp is not available just yet.

Sorry for any inconvenience caused.