topic Re: VPN Connection Issues in Broadband

VPN Connection Issues

JP-91 — Fri, 17 Feb 2023 09:32:47 GMT

Hi,

I'm having trouble connecting to my work VPN. This happened previously and the fix seemed to be router settings - however since then we have had an updated router and I imagine it needs the same patch or fix.

Can you help please?

Thanks

Re: VPN Connection Issues

Debbie-TalkTalk — Fri, 17 Feb 2023 09:41:37 GMT

Hi JP-91

Apologies for this. Will it be ok if I make a change to your firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie

Re: VPN Connection Issues

JP-91 — Fri, 17 Feb 2023 09:44:41 GMT

Yeah please do 🙂 thanks very much

Re: VPN Connection Issues

Debbie-TalkTalk — Fri, 17 Feb 2023 09:49:23 GMT

Hi JP-91

Thank you 🙂

I've just tried and I'm having some issues pushing the update so I have asked our Devices Team to have a look.

I will post back as soon as they come back to me.

Thanks again.

Debbie

Re: VPN Connection Issues

Debbie-TalkTalk — Fri, 17 Feb 2023 12:28:56 GMT

Hi JP-91

Sorry for the delay.

The firmware has now updated, please can you retest?

Thanks

Debbie

Re: VPN Connection Issues

JP-91 — Fri, 17 Feb 2023 14:47:46 GMT

Hi Debbie.

Yeah this works now. Thanks for your help!

Justin

Re: VPN Connection Issues

Debbie-TalkTalk — Mon, 20 Feb 2023 06:34:32 GMT

Hi Justin

I'm so glad to hear this 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie