topic Re: Unable to login to Router Admin in Broadband

Unable to login to Router Admin

Rich57 — Fri, 17 Feb 2023 13:30:26 GMT

I have been trying in vain to use my mobile device as a numeric keypad for my notebook computer. I have used the Help & FAQ supplied by the app. Both devices are discoverable on Bluetooth and both are on the same Wifi network. The app is not blocked by the Windows firewall. So I decided to log in to my TT router to see if there were any interfering settings. However, using the default username & password doesn't work. I pressed the router reset and waited until Wifi was re-established - still can't log in.

What should I try next?

Re: Unable to login to Router Admin

Anonymous — Fri, 17 Feb 2023 13:34:55 GMT

Hello,

Can I just confirm, are you using the router details on the back of your router?

Thanks

Re: Unable to login to Router Admin

Rich57 — Fri, 17 Feb 2023 13:36:00 GMT

Hi @Anonymous , yes those details.

Re: Unable to login to Router Admin

Debbie-TalkTalk — Fri, 17 Feb 2023 13:38:18 GMT

Hi Rich57

Thanks for your reply.

As you have tried a factory reset (pin hole reset) then the next step will be a replacement router. Would you like me to arrange this?

Thanks

Debbie

Re: Unable to login to Router Admin

Rich57 — Fri, 17 Feb 2023 14:17:25 GMT

Yes please, that would be great.

Re: Unable to login to Router Admin

Debbie-TalkTalk — Fri, 17 Feb 2023 14:23:36 GMT

Hi Rich57

No problem 🙂

The router is on its way, please allow 48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Unable to login to Router Admin

Rich57 — Sat, 18 Feb 2023 11:35:43 GMT

The router arrived just before 11:00am today! Should I return the faulty one?

Ah, I see there's a TT recycle address in the box - I'll use that.

Re: Unable to login to Router Admin

Rich57 — Sat, 18 Feb 2023 12:14:28 GMT

The new router is connected and the white LED indicates that it's connected to the internet.

If I try to log in to the admin account, I get the same issue as with the outgoing router. I use the Router Username as stated (in lower case) and the Router Password on the removable panel (in upper case using the Caps Lock).

Password entry failure

What am I doing wrong?

Re: Unable to login to Router Admin

martswain — Sat, 18 Feb 2023 13:01:22 GMT

The WiFi password is on the removable card

The router admin login details are printed on the label behind that pull out card (admin + password)

Re: Unable to login to Router Admin

Rich57 — Sat, 18 Feb 2023 14:27:19 GMT

Thanks for that @martswain. When I use the right pw it works as expected!

Re: Unable to login to Router Admin

martswain — Sat, 18 Feb 2023 14:52:49 GMT

@Rich57 you are not the first and I am sure you won't be the last, glad to hear it got you back on track.

Have a good weekend.

Re: Unable to login to Router Admin

Perplex2 — Sat, 25 Feb 2023 23:17:55 GMT

I have the same problem, but my router is not new. Suddenly, the username and password are not being recognised (the ones on the plastic at the back of the router). We have never changed these. What could have happened? I am reluctant to reset the Huawei router in case we lose connectivity altogether.

Re: Unable to login to Router Admin

martswain — Sun, 26 Feb 2023 06:26:37 GMT

@Perplex2 the password you require is not on the plastic card, it is under that and printed on a label on the body of the router, pull the card out.

Re: Unable to login to Router Admin

Perplex2 — Sun, 26 Feb 2023 11:37:50 GMT

Thanks, found it, great.

Re: Unable to login to Router Admin

Debbie-TalkTalk — Mon, 27 Feb 2023 08:12:28 GMT

Is everything working ok now?