topic Broken Firmware Update? in Broadband

Broken Firmware Update?

ggttjm — Fri, 17 Feb 2023 17:34:29 GMT

Adding to other recent posts here I think a firmware update is causing me issues - What's App in particular is taking time to connect, when its usually instant.

I'm on SG4K100158 now (as of yesterday/today?)My router is Sagecom FAST 5364 3

I had the same issues last May and the solution was a firmware roll back. Is another one available please? I was on SG4K10002829t previously, and that was fine.

Setting Firewall to medium security does improve matters, but isn't really an acceptable solution.

Thank you

Re: Broken Firmware Update?

ferguson — Fri, 17 Feb 2023 17:38:21 GMT

The TalkTalk Hub is designed to work on the Medium security setting, anything else is likely to cause issues as you have seen.

Re: Broken Firmware Update?

Olivia45 — Fri, 17 Feb 2023 17:45:25 GMT

I'm afraid ferguson that your statement is categorically incorrect.

Re: Broken Firmware Update?

ferguson — Fri, 17 Feb 2023 18:42:19 GMT

It really isn't, as your own experience seems to have shown. If you are concerned about individual devices then maybe choose the custom option, if those devices themselves do not have their own capabilities. What is it you are trying to achieve?

Re: Broken Firmware Update?

Debbie-TalkTalk — Mon, 20 Feb 2023 06:43:43 GMT

Hi ggttjm

Our Devices Team are looking into this and I will post back as soon as I have further information.

Thanks

Debbie

Re: Broken Firmware Update?

Anonymous — Tue, 28 Mar 2023 10:57:29 GMT

Hello,

UPDATE - Your router firmware has now updated to V174. This should resolve the firewall issue. Please let us know if you experience any further issues.

Thanks