topic Re: Nord Vpn stopped works again in Broadband

Nord Vpn stopped works again

hlnalaurent — Sun, 19 Feb 2023 00:44:31 GMT

Hello,

nord vpn stopped working this week on the talk talk wifi across all my devices.
The same happened almost exactly a year ago and a firmware update was needed on the sagemcom wifi hub, done by the support team.

But I can’t check the version at the moment because every time I click on advanced settings it brings me back to the home page.

Could someone help with this?

Re: Nord Vpn stopped works again

Divsec — Sun, 19 Feb 2023 09:02:04 GMT

Hi @hlnalaurent your post has been escalated and you should hear tomorrow.

Re: Nord Vpn stopped works again

hlnalaurent — Sun, 19 Feb 2023 09:33:18 GMT

Hi @Divsec ,

thank you for that

Re: Nord Vpn stopped works again

Debbie-TalkTalk — Mon, 20 Feb 2023 07:03:33 GMT

Hi hlnalaurent

I'm really sorry to hear this.

Your router has the correct firmware version. Could you log into the router and change the firewall to medium and then retest?

Thanks

Debbie

Re: Nord Vpn stopped works again

hlnalaurent — Mon, 20 Feb 2023 22:54:52 GMT

Hello,

Thanks for the reply.

i modified the firewall down to medium and i can now connected via nord vpn.

is there a way for it to work while still set to high?

thanks

Re: Nord Vpn stopped works again

Anonymous — Tue, 21 Feb 2023 06:36:41 GMT

Morning,

Thanks for confirming. We've raised this to our Devices Team who are currently looking into this.

Thanks

Re: Nord Vpn stopped works again

Anonymous — Tue, 28 Mar 2023 10:56:13 GMT

Hello,

UPDATE - Your router firmware has now updated to V174. This should resolve the firewall issue. Please let us know if you experience any further issues.

Thanks