topic Re: Slow internet speed in Broadband

Slow internet speed

RasaL — Sat, 18 Feb 2023 16:38:13 GMT

Hello, my internet speed has dropped massively. It used to be a 6Mb/s download speed, but now it's hard to reach 1Mb/s same with upload speed. I did a line test, said they found a fault, but it's been a week and nothing is fixed.

Re: Slow internet speed

Skynet_TX — Sat, 18 Feb 2023 18:24:31 GMT

Hi @RasaL,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

The Support Team here won't be around now until Monday, but they should be able to respond to this post early next week to help.

Re: Slow internet speed

RasaL — Sun, 19 Feb 2023 19:50:17 GMT

Hello, I updated my profile.

Re: Slow internet speed

Karl-TalkTalk — Mon, 20 Feb 2023 07:19:56 GMT

Hi @RasaL

I can see an issue on the line and openreach tests are indicating that an engineer will be required.

Would you like to arrange this now ?

Thanks

Karl.

Re: Slow internet speed

RasaL — Mon, 20 Feb 2023 19:50:24 GMT

Hello. Yes, if it's needed an engineer can come anytime.

Re: Slow internet speed

Chris-TalkTalk — Tue, 21 Feb 2023 08:12:58 GMT

Hi RasaL,

If you'd like us to arrange an engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

Re: Slow internet speed

RasaL — Wed, 22 Feb 2023 09:24:45 GMT

Hello, it seems like it's working as supposed to. Thank you for helping

Re: Slow internet speed

Chris-TalkTalk — Wed, 22 Feb 2023 09:26:23 GMT

That's great news, thanks for letting me know

Chris