topic Re: Wi-Fi Optimisation in Broadband

Wi-Fi Optimisation

sarfp2003 — Tue, 21 Feb 2023 19:26:49 GMT

Can I have Wi-Fi optimisation turned off for my network as it keeps resetting my channel settings and causing my WiFi to keep dropping aswell.

Re: Wi-Fi Optimisation

Skynet_TX — Tue, 21 Feb 2023 20:03:34 GMT

Hi @sarfp2003,

The support team here will be able to do this for you when they return tomorrow.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: Wi-Fi Optimisation

Debbie-TalkTalk — Wed, 22 Feb 2023 06:52:02 GMT

Hi sarfp2003

Apologies for this.

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks

Debbie

Re: Wi-Fi Optimisation

Debbie-TalkTalk — Thu, 23 Feb 2023 09:22:38 GMT

Hi sarfp2003

How's the connection been since the WIFI optimisation was switched off?