topic Re: NEW ISSUES WITH INTERNET CONNECTION in Broadband

NEW ISSUES WITH INTERNET CONNECTION

berukmano — Tue, 21 Feb 2023 11:29:46 GMT

Hi, we have a TalkTalk broadband network set up at home. Since yesterday we've been having latency issues, random disconnects and for some wierd reason images on phones and computers not loading eventhough the speedtest network results are fine. Ive tried resetting the router, this is for both wired and wireless. Unsure what could be causing this and wanted to enquire if this is a local network issue or if there is something I can do to fix this. This is particularly bad with gaming as I will get random disconnects for 5-10 seconds and sometimes longer.

Re: NEW ISSUES WITH INTERNET CONNECTION

Skynet_TX — Tue, 21 Feb 2023 20:12:33 GMT

Hi @berukmano,

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

Do you have any ‘wired’ devices, do they also have the same issues ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: NEW ISSUES WITH INTERNET CONNECTION

Karl-TalkTalk — Wed, 22 Feb 2023 07:49:54 GMT

Can you add your home phone number or account number to your 'Community Profile' so we can locate your details and we'll take a look at your line.

Karl.