topic Re: DG8041W-System-reset-due-to-kernel-panic-Terminal-OTHER in Broadband

DG8041W-System-reset-due-to-kernel-panic-Terminal-OTHER

tvkris — Mon, 20 Feb 2023 22:50:10 GMT

My router keeps restarting and I see the following error in the logs :

DG8041W-System-reset-due-to-kernel-panic-Terminal-OTHER

I read in other posts that it requires a firmware update.

Can you please do the needful ?

Thanks.

Debbie-TalkTalk — Tue, 21 Feb 2023 06:47:00 GMT

Hi tvkris

Apologies for this.

I've asked our Devices Team to make a change to your router firmware and I will post back to confirm once this has been completed.

Thanks

Debbie

Debbie-TalkTalk — Wed, 22 Feb 2023 06:46:33 GMT

Hi tvkris

Your router firmware has been updated, please can you monitor the connection over the next few days and let us know how it compares?

Thanks

Debbie

Debbie-TalkTalk — Thu, 23 Feb 2023 09:24:38 GMT

Hi tvkris

How's the connection been over the last 24hrs?

Thanks

Debbie

tvkris — Thu, 23 Feb 2023 09:35:09 GMT

Hi Debbie,

Thanks for checking.

It is looking all good for the past 24 hours. No dropouts.

Hopefully my issue is sorted.

Thanks.

Debbie-TalkTalk — Thu, 23 Feb 2023 09:39:39 GMT

Hi tvkris

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie