topic Re: Buffering After Upgrading From Fibre 35 To Fibre 65. in Broadband

Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Thu, 23 Feb 2023 23:41:16 GMT

I recently upgraded from Fibre 35 to Fibre 65. The problem I have is that when streaming or watching videos there is constant buffering. I didn't have this problem with Fibre 35. I don't know if the problem is with the router or my PC. I have cleared the cache and switched the router off and on but still have the problem. Any suggestions how to resolve this problem much appreciated. Router is D-Link DSL - 3782. I have the problem using both Firefox and Chrome.

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Anonymous — Fri, 24 Feb 2023 06:58:02 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Fri, 24 Feb 2023 08:39:50 GMT

Have provided the update you requested.

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Anonymous — Fri, 24 Feb 2023 08:41:46 GMT

Hello,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Fri, 24 Feb 2023 09:42:10 GMT

Have included my TalkTalk telephone number in my community profile as you requested.

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Anonymous — Fri, 24 Feb 2023 09:47:47 GMT

Morning,

I've run a test on the line which hasn't detected a fault and the connection stats look ok. Can I just confirm, do you experience the buffering when connected wired or wireless please?

Thanks

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Fri, 24 Feb 2023 10:30:07 GMT

Wired connection. The buffering problem has only happened after speed increased. No buffering ever prior to this change.

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Anonymous — Fri, 24 Feb 2023 10:32:12 GMT

Hi,

Ok, would you like us to send a replacement router for testing purposes to see how the connection compares? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Fri, 24 Feb 2023 17:45:21 GMT

Yes please. Trying a replacement router is a good idea. It might resolve the problem.

Thanks

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Debbie-TalkTalk — Mon, 27 Feb 2023 07:21:19 GMT

Hi Keith

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Mon, 27 Feb 2023 10:37:09 GMT

Thank you Debbie.

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Debbie-TalkTalk — Mon, 27 Feb 2023 10:39:52 GMT

Hi Keith

No problem 🙂

Debbie

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Debbie-TalkTalk — Thu, 02 Mar 2023 07:14:02 GMT

Hi Keith

How are you getting on, have you received the router?

Thanks

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Thu, 02 Mar 2023 08:43:25 GMT

Hi Debbie

Yes, the router was delivered yesterday. I need to liaise with my alarm company because when I install the new router they will have to reconnect all the alarm devices. I expect to connect the router in the next day or so. Once I have done it I will update you.

Thanks

Keith

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Debbie-TalkTalk — Thu, 02 Mar 2023 08:51:57 GMT

Hi Keith

Ok no problem, thanks for letting us know.

Debbie

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Thu, 09 Mar 2023 16:45:05 GMT

Hi Debbie

I installed the new router this afternoon and will update you with the result. Hopefully the buffering problem will be resolved.

Keith

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Anonymous — Fri, 10 Mar 2023 06:46:51 GMT

Morning,

Great thanks for confirming and we'll check back in with you on Monday to see how the connection has been over the weekend.

Thanks

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Debbie-TalkTalk — Mon, 13 Mar 2023 06:37:31 GMT

Hi Keith

How's the connection been over the weekend?

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

keithabrown — Mon, 13 Mar 2023 10:05:54 GMT

Hi Debbie

Unfortunately the replacement router hasn't resolved the buffering problems when streaming or watching videos on certain websites. I think that in general pages are loading quicker but I still have the buffering problem as before. There must be a different reason for the change since upgrading to Fibre 65. Someone has suggested trying a different browser. I already have the same problem in Firefox and Chrome. Brave browser was suggested.

Keith

Re: Buffering After Upgrading From Fibre 35 To Fibre 65.

Debbie-TalkTalk — Mon, 13 Mar 2023 10:14:55 GMT

Hi Keith

I'm sorry to hear this.

Is this happening on wired devices?