topic Re: Orange flashing light on router. in Broadband

Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 14:40:19 GMT

Afternoon,

First time on here and hopefully looking for alittle help.

Past 24 hours my router has been flashing orange,can't get any Internet. Everything was OK then it just happened. Contacted and spoke to someone online and they did tests and stated that everything was OK and couldn't see any fault. Did everything they asked of me with resets ect but with no joy. Spoke to a friend who suggested that my router is the problem and that its not working(broke). So 2 things 1,any suggestions and 2,any idea how I get a replacement router.

The Internet is of a massive importance to me as I'm unable to get out much due illness.

Anyway many thanks and hope someone can help. 😁

Re: Orange flashing light on router.

KeithFrench — Fri, 24 Feb 2023 14:56:29 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 14:59:11 GMT

Many thanks

Re: Orange flashing light on router.

Chris-TalkTalk — Fri, 24 Feb 2023 15:20:56 GMT

Hi Matty,

Sorry to hear that you're experiencing problem with your service. Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Are you experiencing any problems with your telephone service? Is there a dial tone?

Chris

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:25:55 GMT

Hi, not its connected to the normal socket and telephone is OK.

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:27:42 GMT

Hi, it's connected up to the normal socket and the the phone line is all ok.

Re: Orange flashing light on router.

Chris-TalkTalk — Fri, 24 Feb 2023 15:29:35 GMT

Could you try connecting the router to the test socket and check to see if it connects

Chris

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:31:46 GMT

I don't have a test socket I'm afraid.

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:35:02 GMT

Apologies I've just fount it in the bedroom so going to try now

Re: Orange flashing light on router.

Chris-TalkTalk — Fri, 24 Feb 2023 15:39:32 GMT

OK thanks

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:40:57 GMT

Connected up to the test socket and router still constantly flashing orange.

Re: Orange flashing light on router.

Chris-TalkTalk — Fri, 24 Feb 2023 15:43:01 GMT

OK thanks for trying that, do you have another router that you can test with?

Chris

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:43:40 GMT

No afraid not

Re: Orange flashing light on router.

Chris-TalkTalk — Fri, 24 Feb 2023 15:44:30 GMT

OK, I can send one to test with, would like me to arrange this?

Chris

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:45:20 GMT

Yes please that would be great.

Re: Orange flashing light on router.

Chris-TalkTalk — Fri, 24 Feb 2023 15:49:24 GMT

I've order the router, it should be with you within a couple of working days but there's a possibility that you'll receive it tomorrow. If it still doesn't work with the new router then we'll probably need to arrange an engineer visit

Chris

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 15:50:11 GMT

Thank you very much for the time and effort it is very much appreciated.

Re: Orange flashing light on router.

Chris-TalkTalk — Fri, 24 Feb 2023 15:50:46 GMT

No problem, have a good weekend 🙂

Chris

Re: Orange flashing light on router.

Mattywood — Fri, 24 Feb 2023 19:42:31 GMT

Hi just a quick question, how will I know when it'll be delivered as there isn't anything on my account to state when or even if the routers ordered and being delivered.

Many thanks

Re: Orange flashing light on router.

Mattywood — Sat, 25 Feb 2023 11:02:15 GMT

Just a quick update. Router came this morning(Sat 25th),tried the new router and all up and running 👍.

Once again thank you for the quick response and quick action it's very much appreciated.