topic Re: Broadband speed suddenly got very slow in Broadband

Broadband speed suddenly got very slow

Geoff_B — Mon, 27 Feb 2023 15:31:32 GMT

For the past few days, my broadband speed has dropped quite a bit. I normally get around 20 to 25 Mbps, but it has been randomly anything between 1 and 15Mbps recently. Can you advise please?

Many thanks.

Re: Broadband speed suddenly got very slow

Chris-TalkTalk — Mon, 27 Feb 2023 15:41:04 GMT

Hi Geoff,

Sorry to hear that you're experiencing problems with your service. Line test is passing and your router is in sync at 35.5Mbps. Are you running the speed test on a device connected to your router by Ethernet cable or wifi?

Chris

Re: Broadband speed suddenly got very slow

Geoff_B — Mon, 27 Feb 2023 15:53:23 GMT

Hi Chris,

Have just rerun speed test with ethernet cable link directly to router, and am getting 31Mps download. So, seems ok at the moment, but will check again this evening as that was the time of day when the speed first dropped like a stone recently. Will keep testing during the next week and get back if still a problem. Thanks.

Re: Broadband speed suddenly got very slow

Anonymous — Tue, 28 Feb 2023 06:51:43 GMT

Morning,

Thanks for the update and please let us know how the connection compares.

Thanks 🙂

Re: Broadband speed suddenly got very slow

Geoff_B — Sat, 18 Mar 2023 13:21:54 GMT

Hi Michelle,

I've tried swapping my router for a borrowed one, and the speeds seem more stable. I still get very occasional disconnects (followed within a minute or two by a reconnect), but that has been happening for a long time and doesn't worry me too much.

So...not sure if my TalkTalk router has been playing up, as the substitute I'm using now seems better.

Therefore, should I continue with the current temporary replacement router or swap back to the old one so that you can monitor it over a period of time?

Regards,

Geoff

Re: Broadband speed suddenly got very slow

Anonymous — Mon, 20 Mar 2023 07:41:40 GMT

Morning,

Thanks for the update. Would you like us to send a replacement router to see how the connection compares? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Broadband speed suddenly got very slow

Geoff_B — Mon, 20 Mar 2023 16:38:14 GMT

If a replacement router is free of charge then it's worth a try. You could then see if the router that I return is faulty or not.

Best wishes,

Geoff

Re: Broadband speed suddenly got very slow

Debbie-TalkTalk — Tue, 21 Mar 2023 07:04:44 GMT

Hi Geoff

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Broadband speed suddenly got very slow

Debbie-TalkTalk — Thu, 23 Mar 2023 09:13:09 GMT

Hi Geoff

Have you received the replacement router?

Re: Broadband speed suddenly got very slow

Geoff_B — Thu, 23 Mar 2023 09:57:04 GMT

Hello Debbie,

Yes, the new router arrived yesterday, thank you.

I'll set it up in the next day or two (I'm having to deal with an important local issue at the moment), and I'll give it a week or so to let it optimise itself and see how the speeds and reliability pan out. I'll let you know how I get on.

I'll put the old router in the returns envelope and send it off today.

Many thanks again for your prompt and helpful action on this one.

Best wishes,

Geoff

Re: Broadband speed suddenly got very slow

Debbie-TalkTalk — Thu, 23 Mar 2023 10:04:04 GMT

Hi Geoff

Thanks for your reply 🙂

Debbie

Re: Broadband speed suddenly got very slow

Geoff_B — Thu, 13 Apr 2023 16:39:16 GMT

Hi Debbie,

I've given the new router a good trial and my broadband speeds seem to be ok now, thank you.

So maybe the old router was, in fact, faulty.

Many thanks for all the help from you and the team.

Best wishes,

Geoff

Re: Broadband speed suddenly got very slow

Karl-TalkTalk — Fri, 14 Apr 2023 06:02:58 GMT

Hi Geoff,

That sounds positive, thanks for letting us know.

Karl.