topic Re: Internet still not activated in Broadband

Internet still not activated

benlukeee — Tue, 28 Feb 2023 12:46:08 GMT

It's been almost 1 week since my services were supposed to be activated, keep getting the same response from TalkTalk saying that a robot from OpenReach is going to be doing what they need to do and that internet should be up from Midnight, this has not happened and I'm loosing my patience, I need this for work urgently and have a huge meeting tomorrow that I cannot miss.

Is there any way someone can help me with getting things sped up as I'm already 5 days late of receiving the internet.

Thank you

Re: Internet still not activated

benlukeee — Tue, 28 Feb 2023 12:46:28 GMT

Also is the TalkTalk website down for anyone else? Can't access it at all.

Re: Internet still not activated

Skynet_TX — Tue, 28 Feb 2023 19:45:04 GMT

Hi @benlukeee,

The support team here will be back in the morning and will hopefully be able to try to get you an update on this issue.

(I'm not having any problem accessing the TalkTalk website now)

Re: Internet still not activated

Anonymous — Wed, 01 Mar 2023 06:58:59 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a loop fault which can sometimes be caused by internal wiring or equipment connected to the line. Does your main socket have a test socket please?

Thanks

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 09:08:04 GMT

@Anonymous Hi , yes it has a test socket, when I unscrewed the socket the wires inside do look quite frayed, not sure if this does anything.

I plugged in my router now to the test socket, should this work despite the wire situation?

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 09:46:07 GMT

Hi benlukeee,

Just to confirm, is your router now connected to your test socket?

Chris

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 09:52:20 GMT

@Chris-TalkTalk yes it is but it’s still flashing orange

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 09:54:19 GMT

OK thanks. Is your telephone working, do you have a dial tone?

Chris

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 09:54:55 GMT

I don’t use the landline

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 09:56:50 GMT

Do you have a telephone that you can connect to test with?

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 09:58:20 GMT

@Chris-TalkTalk @I unfortunately do not 😕

I was basically told on Friday that OpenReach were conducting their robot thing and that it would be done the latest yesterday , yet it’s still not working 😕

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 10:01:52 GMT

The order appears to be complete now so looks as though there is a fault on the line. So just to confirm, you have the router connected to the test socket via a micro-filter and nothing else connected?

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 10:02:29 GMT

@Chris-TalkTalk Oh I have not used a micro filter, should I do that and then restart my router?

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 10:04:45 GMT

OK, how have you connected to the router to the test socket if you aren't using a micro-filter, the adsl cable won't fit in the test socket?

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 10:16:07 GMT

Yeh I plugged in the wrong thing I think, just put the cable from the router into the modem part of the micro filter, and then plugged that into the test socked, still flashing orange

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 10:25:29 GMT

Thanks. Line test is showing router is out of sync, probable problem in home environment - which type of master socket do you have - Your guide to main phone sockets - TalkTalk Help & Support

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 10:26:39 GMT

@Chris-TalkTalk I have FTTC, but am using the test socket right now as the wires look frayed some what with the normal connector

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 10:33:11 GMT

OK so you've removed the faceplate of the master socket to reveal the test socket. The micro-filter is connected to the test socket and the ADSL cable to the router is connected to the broadband port of the micro filter (the telephone port is empty)?

Re: Internet still not activated

benlukeee — Wed, 01 Mar 2023 10:35:54 GMT

@Chris-TalkTalk thats right yes

Re: Internet still not activated

Chris-TalkTalk — Wed, 01 Mar 2023 10:37:29 GMT

OK thanks. Do you have another router that you can test with?