topic Re: Wi-fi hub has broken on off switch in Broadband

Wi-fi hub has broken on off switch

Claire426 — Sun, 26 Feb 2023 09:14:13 GMT

My router hub has a faulty on off switch, it isn’t staying on just keeps popping back out to the off position. How do I get a replacement sent out for the faulty one? #wi-fi router

Re: Wi-fi hub has broken on off switch

KeithFrench — Sun, 26 Feb 2023 13:02:57 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Wi-fi hub has broken on off switch

Debbie-TalkTalk — Mon, 27 Feb 2023 07:50:14 GMT

Hi Claire

I'm sorry to hear this.

I have ordered you a replacement router and a returns bag for the faulty router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

Re: Wi-fi hub has broken on off switch

Debbie-TalkTalk — Thu, 02 Mar 2023 07:14:39 GMT

Hi Claire

Have you received the replacement router?

Thanks