topic Re: Told to book an engineer in Broadband

Told to book an engineer

Ribbleman — Fri, 03 Mar 2023 20:03:38 GMT

A fault was found with my Broadband connection. I was told to book an engineer who would call at my house. I cannot find where or how to book a visit. I have not been told what the problem is or if I will be charged for visit.

Re: Told to book an engineer

Skynet_TX — Fri, 03 Mar 2023 21:07:40 GMT

Hi @Ribbleman,

The Support Team on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the Support Team here should respond to this topic early next week to help if you still need them.

Re: Told to book an engineer

Ribbleman — Sat, 04 Mar 2023 11:47:14 GMT

Hello Skynet_TX, Thank you for your advice and prompt reply.

Re: Told to book an engineer

Anonymous — Mon, 06 Mar 2023 07:08:32 GMT

Morning,

I've run a test on the line which has detected a potential fault. We can arrange an engineer visit for you here. Can I just confirm, have you tested with 2 different routers at the test socket with all other equipment removed from the line? Is the voice service also ok?

Thanks

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 10:34:36 GMT

Hello Michelle,

I have indeed tested 2 different Routers in the Test Socket, (both Talktalk recommended) the last one just a few minutes ago. I ran speed tests and the result is 'poor' each time. I also changed the filters for brand new ones.

Kevin

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 10:35:48 GMT

Sorry, forgot to mention, the voice service is fine.

Re: Told to book an engineer

Karl-TalkTalk — Mon, 06 Mar 2023 10:54:32 GMT

I've ran a couple of fresh tests just now. The Openreach TAM passes, so no issues on the Voice side, but on the broadband side, the test is failing with a HR (High Resistance) Fault. Possibly down to a faulty joint. This does need an engineer, so I'll start the ball rolling. I'll drop you a PM with some details to confirm for security.

Thanks

Karl.

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 12:11:42 GMT

carried out your last instruction. Keep losing connection altogether.

Re: Told to book an engineer

Karl-TalkTalk — Mon, 06 Mar 2023 12:14:42 GMT

I've sent you another PM.

Karl

Re: Told to book an engineer

Chris-TalkTalk — Mon, 06 Mar 2023 13:08:51 GMT

Hi Ribbleman,

I've sent you a PM

Chris

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 15:00:18 GMT

I'm still waiting to make an appointment for an engineer to come and fix my fault.

Re: Told to book an engineer

Chris-TalkTalk — Mon, 06 Mar 2023 15:06:32 GMT

Hi Ribbleman,

Thanks for answering the security questions. I've sent you a PM requesting a little more information

Chris

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 17:16:46 GMT

As I haven't heard back from you, please could you confirm or otherwise that the appointment has been made, and possibly let me know if it's AM or PM for Week commencing Mon 13th March?

Re: Told to book an engineer

Gliwmaeden2 — Mon, 06 Mar 2023 17:20:03 GMT

Did you respond to the most recent PM, @Ribbleman, by PM?

Staff are unlikely to be on here this late in the afternoon. Please check back during the day tomorrow - staff are back on here very early.

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 17:34:36 GMT

Yes, I responded in full, answering PM by a return PM answering all questions - as I have been doing all day to all the various people who contacted me, regarding this small problem of following last weeks instruction to book an engineer as Talk Talk themselves established the fault is almost certainly outside my home! Who would have thought that making an appointment for an engineer would take all day today and into tomorrow?

My contract is up soon and this has given me something to think about!

Thank you for informing me the staff have gone home.

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 17:37:55 GMT

Just for the record, as I answered Chris's last PM my connection failed yet again. So as soon as it came back on I made sure by sending reply again. I actually answered his last PM twice!

Re: Told to book an engineer

Ribbleman — Mon, 06 Mar 2023 20:36:59 GMT

Thank you for liking my comment. We have to keep laughing. And as a Northern English guy with lots of Irish, Scots, and a bit of Welsh DNA we always fit in a good dollop of irony and sarcasm!

Re: Told to book an engineer

Karl-TalkTalk — Tue, 07 Mar 2023 06:19:29 GMT

I've reserved an Openreach appointment for Monday March 13, AM (8-1).

Thanks

Karl.

Re: Told to book an engineer

Ribbleman — Tue, 07 Mar 2023 09:56:51 GMT

Thank You, I will make sure I'm home.

Re: Told to book an engineer

Karl-TalkTalk — Tue, 07 Mar 2023 10:15:23 GMT

You're Welcome 🙂

Regards

Karl