topic Broadband problems since January in Broadband

Broadband problems since January

ToriaR — Tue, 07 Mar 2023 16:17:40 GMT

Hi,

I've had broadband problems since January. I've had 3 engineers out and they all said I need a new router but when I ring the call centres or use the webchat they always want to go through the same checks each time which I've done several times now and then send another engineer. I just need a new router! Today it's taken 3 and a half hours to watch a 2 and a half hour film. I have no terrestrial TV and I heavily rely on broadband for studying from home so this is extremely annoying.

Re: Broadband problems since January

ferguson — Tue, 07 Mar 2023 17:08:28 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Broadband problems since January

Debbie-TalkTalk — Wed, 08 Mar 2023 06:57:15 GMT

Hi ToriaR

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Broadband problems since January

ToriaR — Wed, 08 Mar 2023 13:32:18 GMT

Ok, done that 🙂

Re: Broadband problems since January

Debbie-TalkTalk — Wed, 08 Mar 2023 13:37:50 GMT

Hi ToriaR

Thank you 🙂

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks again.

Debbie

Re: Broadband problems since January

ToriaR — Wed, 08 Mar 2023 15:03:42 GMT

That's fantastic! Thank you for your assistance...fingers crossed!

Re: Broadband problems since January

Chris-TalkTalk — Wed, 08 Mar 2023 15:09:20 GMT

Just let us know if you need any further assistance 🙂

Chris

Re: Broadband problems since January

ToriaR — Sat, 11 Mar 2023 15:52:32 GMT

Will do, thanks. Just waiting for the courier service to sort themselves out now. It was out for delivery for two days and is now marked as incomplete on their tracking page. Hopefully it's to do with the snow we had up here rather than it being lost!

Re: Broadband problems since January

Debbie-TalkTalk — Mon, 13 Mar 2023 06:40:04 GMT

Hi ToriaR

I'm sorry to hear this.

If you haven't received the router by the end of the day then please let us know.

Thanks

Re: Broadband problems since January

Debbie-TalkTalk — Tue, 14 Mar 2023 09:24:23 GMT

Hi ToriaR

Have you received the router?