topic Re: Sagecom router keeps dropping connection in Broadband

Sagecom router keeps dropping connection

trackstand — Sat, 04 Mar 2023 16:22:24 GMT

Hello,

My sagecom router appears to be playing up. At least once a day it loses its connection to the internet and has to be rebooted. Once that's done everything is fine again. What can I do about this?

Thanks,

Andy.

Re: Sagecom router keeps dropping connection

Skynet_TX — Sat, 04 Mar 2023 21:53:04 GMT

Hi @trackstand,

Does the LED on the router remain solid white when you have this issue, or does it change.

Do both wired and wireless devices lose internet access (if you use both).

The Support Team here won't be around now until Monday, but they should be able to respond to this post early next week to help.

Re: Sagecom router keeps dropping connection

Debbie-TalkTalk — Mon, 06 Mar 2023 08:09:09 GMT

Hi Andy

I'm really sorry to hear this.

I can send a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

Re: Sagecom router keeps dropping connection

Debbie-TalkTalk — Wed, 08 Mar 2023 09:40:08 GMT

Hi Andy

Do you still need help with this?