topic Re: Returning Router in Broadband

Returning Router

solidsponge — Wed, 08 Mar 2023 18:35:08 GMT

- I received an email saying look out for a bag to return ancient year old router, never got it

- Received another email saying about "landfill" and waste and that I havent returned the item in the bag you sent

- Cannot reply to the email, even though you are clearly sending the bag to my old address.

- I assume every single customer who moves house is sent a bag to their old house

- Clicked link in email, doesnt work

What is the point in sending people emails if they can't reply? I then have to spend time trying to contact talk talk, who make it difficult on purpose. For what? It should be talk talk contacting me. What an awful "no reply" system we have.

Re: Returning Router

Skynet_TX — Wed, 08 Mar 2023 20:52:20 GMT

Hi @solidsponge,

Are you still an active TalkTalk customer, or did you leave TalkTalk when you moved house, and they are now asking for the router to be returned ?

The support team here on the community may be able to help, if you can add the address you want the returns bag sent to into the 'Private Notes' section in your community profile, then the team here will be able to take a look at this tomorrow.

Re: Returning Router

Debbie-TalkTalk — Thu, 09 Mar 2023 07:48:53 GMT

Hi solidsponge

Just to confirm, are you a TalkTalk customer or did you cancel your service?

Re: Returning Router

Spyder1 — Fri, 14 Apr 2023 09:57:15 GMT

I guess I'm in a similar situation. I am no longer a TT customer. I inquired back in march about returning my router and was told I would be sent a returns bag. I did not, and now am being chased for it's return but I can find nowhere to get in touch other than here.

Also, did you know that once you are no longer a customer, communications channels eg phoning the 0088 number of trying text etc don't work because you are no longer a customer?

Hope you can help!

Re: Returning Router

Karl-TalkTalk — Fri, 14 Apr 2023 10:03:03 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl